I believe ECS took State Farm 10 + years to develop, and cost the company BIG BUCKS... it was a huge waste of time, money, resources. State Farm could have paid for software from a company that does this for a living, but they were to smart, and smug for their own good. When the finished product came out, it looked like a throw back from years ago when technology first started developing, IE Atari vs PlayStation 4. Stupid classes like FISH, phone Dr, classes on what not to say or do, such s--xual harassment, when most of the time it was management from top to bottom level who needed the classes. Justifying their own jobs, for golden parachutes, and telling us in team meetings that they want to "get rid of the SLUGS" - nice way to refer to your employees, and that was from the BIG MOUTH of s section manager. Or spending time having fairs, such as Founders Day, where they would make fun of the competition, and waste time and money, or Halloween where one of the teams all the women dressed as prostitutes, or lets not forget classes where we were given team building tests that had physiological questions which were the same or similar questions for identifying ADHD. My favorite was the fair where lubricant and condoms were given out, this from a company worried about s-xual harassment. Management who did not know what the systems could do or not do, along with thinking they knew who did a great job and who was slacking. Waste your $$ State Farm, it wont be long. Phone monitoring by management, who would put totally wrong notes in regarding a phone call, and then refused to correct their mistakes as it would take too long. BTW demeaning people, monitoring their every move, including bathroom times, etc has cost this company a lot. Unfortunately they are now a BAD NEIGHBOR to customers for poor claims handling, and employees for treating them like dirt!
Hey HR - here you go! Your department were little turds when it came to me coming in for job interviews, SMUG, NASTY IDIOTS! AN HR person even chuckled, after I took my typing test. The JEB's test was a JOKE!