I wonder if the wage and hour investigations will start to open up. All the hourly associates on here that are constantly posting, reading updates, posting feedback, and forwarding all of this noise while on the clock. It’s time to be grateful. Time to grow professionally. Time to mature. The members are counting on you. Each of you are professionals. Many of you are responsible for for millions of dollars of revenue. Act like it. You are true entrepreneurs. Once again be grateful. Retail can be fun. Make it fun. It’s up to you when you walk in the front door. Hope everyone takes a moment to reflect on these commitments.
Commit to your business.
Believe in it more than anybody else. If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you – like a fever.
Exceed your member’s expectations.
Give them what they want — and a little more. Make good on all your mistakes, and don't make excuses — apologize. Stand behind everything you do.
Control your expenses better than your competition.
This is where you can always find the competitive advantage. You can make a lot of different mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Swim upstream.
Go the other way. Ignore the conventional wisdom. If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction.