day 3 and I’ve only been partially trained on web orders .. picking from the floor and what you do in the MPU icon on snc and packaging up ups orders, unloading truck and processing truck..real intense and gave me new appreciation of what back room associates deal with
I don’t see any schedule around as to when your get trained with the buddy system
The last few SGM's in our store were always out on the floor chipping in.....bringing racks of clothes out to floor, talking to customers ....Our last "old school" SGM left several years ago....He was the type that sat in his office all day and whenever he would walk the floor or backroom, he would yell and scream about how things were not getting done....but he never chipped in or helped out at all.....SGM's nowadays are addressed on a first name basis with associates......Years ago, the SGM wore a suit and tie and was addressed as "Mr......" and when he came out to walk the floor, associates would be on their best behavior.....It was a big deal when the store manager came out of his office to walk the floor back then.
@5alf Yes, all the managers are salaried, because traditionally the assumption was they'd be putting in a lot of overtime and this way the company wouldn't have to pay extra for that. Some ASMs recently got demoted to part-time hourly positions, some kind of 'coordinator's or something like that.
Our store manager comes in at 10;00 and leaves at 11 to go to the gym. Comes back at 12:30 and takes lunch at 1:30 until 2:30, then works (ha, ha) until 6 and leaves. Dont know if he clocks out or is on some sort of salary. We can call him at the gym if we need him urgently.
@5hun - At our Sears store the rumor was that the store manager would sleep in the office. I always chalked it up as trash talk until one day when an urgent matter arose. I rushed to the store manager's office and stepped inside since the door was open. Sure enough, there was the store manager, chin resting on chest, sound asleep behind the desk!
Many years ago I worked at an older Sears store where the store manager's office was very, very spacious. Besides an area for his desk and credenza, there was an area with a sofa, side chairs and a work table. After lunch the store manager would tell his secretary he was not to be disturbed for two hours since he needed to take a nap per "doctor's order." The store manager would then close the door and stretch out on the sofa. In those days there were so many managers in the store that his presence was not even missed.
@RJWgB2h-5hhq Believe or not its sad the line could be 10 customers with one cashier my SM will just page or call someone on the radio to ring up, but oh mighty lord he wont step in at all he will just pass by and call someone to do it. Its just hard to believe, but we seen it first hand he is useless.
It’s very sad to see all these posts about how store managers don’t pitch in and help in their stores. My store manager and the 2 prior store managers always help out by jumping in the cash wrap when we have a line, putting out stock when we are behind, helping with customer issues and coaching associates on PAs and Credit. If your a store manager reading this and your one of the ones that doesn’t pitch in and lead by example from time to time shame on you!!!
2lkt-are you a sears or Kmart store?
Who opened all the boxes and processed them, divided by divisions hung ink tagged on and in and on?
Impossible to unload and process a 1,000 piece truck in 2 hours
That has to be very stressful
@3rtf Corporate keeps clowns like that around because they still churn out enough paperwork to satisfy the higher-ups' fetish for it. Even if that's all they ever do.
@RJWgB2h-3bkm Sounds like my SM lol maybe we work at the same store because he is the laziest of all and makes the worse. As you said he should of been the first one cut since he is the most disposable worker I see in the whole damn store.
Our SM told us that they dont clean, unload trucks, stock shelves, help a customer or run a register. Told us that they are there to manage and answere email. Havent seen this guy lift a box in the five years I have worked here. Sears needs to get rid of the dead weight and get some managers who not only manage but get in the trenches to help
@2hea- yeah right. Sure, there are a couple of store managers that actually pitch in. Some others sit in their office All. Day. Long. Mine is one of them.
Mine doesn't help with anything in the store. She will even ignore the code 3 pages in soft lines or walk past customers in appliances who are asking for help. No way would we see her working a truck. I've got better odds winning the powerball.
over 1000 piece truck. The time limit is now or has been imposed by the company. It is in the scanner when we scan the first box the clock starts running and then we have to scan the last box and the time stops. Now could we just scan a first box and then scan a box two hours later to stop the clock. Yes, but the driver also has a timer and the DM sometimes will facetime on the iphone to check in on us, so it is a risk.
The time is also on the paperwork and in the scanner when you start.
2gzk- how many pieces was your truck? 2 hours includes processing?
That is so impossible to do!
I worked in truck yesterday and processing or opening all the many many boxes of apparel is very time consuming
If your store manager thinks it can be completed in 2 hrs the SM should be up in the back of the truck to show you how it’s done
No hours to do training. Unloading the truck is a joke. We have four people unloading a truck and we only have 2 hours to get it done. We have just been throwing things off into piles so we can make the time limit. Who knows how much stuff is broken but if we don't get it done in the alloted time we get written up and we are only there to unload the truck and then go home. No hours to actually stock.
For my store the cross training feels ridiculous. Sure it's great to have knowledge outside of your zone but this is too much. Most associates take pride in doing the job they do now and they do it well. The ones that don't aren't going to work out any better elsewhere. There wouldn't be a problem if they could have some reasonable hours. That's the issue.
Our SGM is like the one below, unless we're at the same store. He hasn't lifted a finger yet. Works and abbreviated schedule of his own choosing and stays in the office.
I don't know how you have had any training I been thrown on the floor into the new departments with no training no hours to prepare or any mentors. Really ticks me off that ever since all the firing happened the SM doesnt do anything different. He still hides in his office while everyone is struggling trying to understand the whole process.
We have piling up truck and its just becoming a cluster mess overall just a bad move and it will get worse when hours get cut even more.
I guess it's a silver lining to having a closing store... We're not doing this nonsense.
I haven't started my training and won't be doing any of it. What's the use? I put in my notice the day after these changes were announced. I will be gone the 28th of February. I'm not going to stick around to do double the work for the same amount of pay.
So far the SGM hasn't approached me about the training, because it makes no sense for someone to do their training when they are leaving. Besides, all of the material in the training is old hat for me. I've been a sales associate and a lead (hardlines MCA, softlines, backroom and now store support lead) so I get just about all of the store processes, except for some of the office and SGM-specific tasks.
With the spring reset, adset (what a bloody headache!), web orders, trucks, RTV, etc., there's no time to do this training. Due to the lack of payroll, stuff doesn't get done as it is. I already know all there is to know about POGs/resets, adset, footwear, SYW and credit (plus my own duties as a former backroom lead) and know enough that I will not continue to do double the work for the same amount of pay for much longer.
Why don't you do some pebbling?
You actually have time to get cross trained? I have absolutely no time to be cross trained in that I am the only person on the sales floor doing sales floor store support. I haven't had any time to set foot in MPU and receiving. I'm too busy doing all the signing, 991's, oos, dv and fs scans, pog's , msp's and all the other tasks. By the way, I'm the only one doing all the sales floor tasks in our "B" Sears store.