Underwriting: turn over has hurt all departments and new folks really can't handle things. Plus, you add in the constant time management, time off policy i.e. they can't get the time off promised unless well in advance it creates a terrible work life issue. The company is blowing smoke every time they send something about it.
And yes, Guidewire being piloted in Illinois will end a lot of underwriting positions and service positions. This is what is intended- fewer people, fewer expenses. The system will be real time making policy changes and issuing policies out of the agent office. This will be auto first than fire.