They have been cutting hours for the last three years around the holidays leading into January to make budget. Not that we have been slower. Less numbers in the club and more frustrated members. Associates are being burnt out. Call ins are not helping during that time frame either. We can't call anyone in to help because be don't want to go over budget.
We cut hours during June through August as well for the same reason. But the hours truly don't go back up all the way. But expectations keep rising for the Associates. There has to be a breaking point.
Many clubs are going through inventory and the budget does not reflect that. Departments and members just have to bear the reduced staffing during that time.