New moc for phcs...rosters at 200 something and call members every 3-4 weeks....members are going to be so thrilled about that
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I know, but these contacts are also customers. Is it worth those extra reimbursements to upset them, anger them, disrespect their wishes?
Does that not matter?
Humana is just generating more income by increasing the number of calls they can bill for.
Why are we intent on upsetting the members?
I've been through so many town halls, where the question was asked, "what will be done about the fact that so many members are complaining about the number of callss?" And the answer would always be, "we are aware of this and we are working on it."
So this is the solution? More calls?
Found out earlier this week
UTC city here we come
Is this correct? What part of "members are complaining about too many calls" is Humana not getting?
So even if they didn't agree to this? If they were told "four times a year" (original SH MBA) or even those hccp members that were told every 2 months - we are not asking them for permission to increase calls?