Thread regarding Sears layoffs

Breaking my silence

I want to speak directly to those of you on this board who are employees of Sears. I work at HE and no, I’m not here to troll and no we don’t monitor this website or have people post on it to “rah-rah” about the company.

Truth be told I only heard about this website a few weeks ago and began checking it a few times a week. I wanted to come on here and clear up some of the many misconceptions about the company.

First the recent Whirlpool news. We did try to negotiate w/Whirlpool for several months, however they were insistent on charging us 15-20% over what they are charging certain competitors. At the end of the day we had no choice but to drop them from our lineup.

This in turn has caused a massive drop in the market cap of whirlpool, today their CEO tried hitting us back which has caused a drop in SHLD market cap however I suspect that will rebound within the next few days as our liquidity position is more than ample for the foreseeable future and that is the markets primary concern regarding SHLD. As we speak SHLD is moving up off its lows and WHR continues its descent, now down about 11%. As a result of our dropping WHR from our lineup they were forced to lower their market forward EPS projections and it is driving them down substantially.

Believe me we would like nothing more than to continue to work with WHR however they cannot merely take advantage of us. We have been a loyal partner for a century and have never had so much as a late payment. Whirlpool would not be in business today if it were not for Sears & Roebuck. Recently the quality of WHR products has also been a growing concern as well.

For the last week I have witnessed posts on this site implying that WHR was cutting off SHLD and the doom and gloom etc. this is simply not the case. WHR needs SHLD more than we need them.

There is substantial misinformation being spread to our employees on this website. Yes, this has been a difficult year. Yes we face challenges as all retailers do in the current environment. Bankruptcy however is not imminent nor is it something Mr. Lampert is even considering at this juncture. Please take these rumors with a large grain of salt.

Our transformation has been slower and more difficult than anyone could have imagined. However we have made progress. Through 2018 we will continue our efforts to remodel and enhance our stores. New POS systems have been in development to eliminate the bottlenecks in store and we hope to deploy late 2018 based on cash flow. Also you will see an expansion of our smaller format stores - in particular the continued development of the Pharr, Tx model as well as Fort Collins style of stores. More information about this will be on Pebble in the near future.

At HE we do think of all of our associates as family. While we have been focused on the transformation we have probably not been paying enough attention to morale. I’m sorry for that. When I looked at this website and saw some of the posts I realized we were letting some of you down. We will try to do more and do it better.

As chairman Lampert said a few months ago, we are fighting like hell to save this company. And together we will.

One more thing. A lot of you aren’t aware but Eddie Lampert wasn’t born into money. His father died when he was young and his mother worked retail at the counter at saks. Eddie Lampert did his part going to high school and working in a warehouse nights and weekends to help make ends meet. He only went to college on a partial scholarship and a lot of financial aid and became the success he is today through hard work. He wasn’t born with a silver spoon in his mouth. He’s fighting too and he’s standing right there with you.

Best wishes for a successful holiday season to all of you and here’s to the beginning of the new Sears.

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| 4384 views | | 50 replies (last October 26, 2017) | Reply
Post ID: @OP+PUwkg1n

50 replies (most recent on top)

Maybe, just maybe if corporate would just tell a little truth we could have confidence and believe in the transformation. But when we hear one thing and we see another then everything we see or hear is suspect. Here is an example: One touch. We have been hearing for months that one touch is the path to profitability. Get every thing on the floor so that we can sell it. Ok, I'll buy that. Makes sense.

But then we have a warehouse full of stuff at least a season out (we are getting things for the Christmas season and winter season now) and also we are getting swimwear and summer items in the fall. We are getting two, three trucks a week with cuts to the labor. So how is One touch suppose to work. Once again, something that was suppose to transform the company that falls by the wayside.

Or how about online orders. That was the flavor of the month a few years ago. But online orders are a joke. We have no boxes to ship items, We have no supplies to ship items and now we have some new shipping program which tells us which box to use. I only we have any boxes to ship merchandise.

We have no boxes (too expensive to buy), no shipping materials (we use trash to protect merchandise).

Or how about the pantry which was to transform the company four or more years ago? We had to rework the pantry, yet, we had no products that anyone would buy. We had no milk or bread to sell. I still remember a survey that some corporate person sent out to ask about how much milk and bread we sold but no one in the district replied because no one had milk or bread to sell.

Once again, corporate having a good plan but not implementing it at the store level. Or what corporate thinks is a good idea is not possible at store level.

No pay, no people, no product, no profit.

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Post ID: @2vev+PUwkg1n

I'm a Sears associate and I hear lies every day I work. The operations manager and the general manager lie to the associates. The market manager lies to the general manager and I am certain he gets lied to too. These lies are for big and less understandably small issues. Then evidence shows up that reveals the truth and another lie is told. It's a moving game of the emperor's new clothes.

The OP above? Lying to get associates not to abandon the company. At least not until the company chooses to abandon them. He's getting his $ million dollar bonus though.

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Post ID: @2qcj+PUwkg1n

@2vgi. I don't get what you mean? First of all if you truly are a Sears associate, and you feel like everyone is lying to you, then yes you should find another job as it's not healthy for you to continue working where you feel like everyone is lying to you. Second the ONLY person who really knows what is going to happen with our company is Eddie, and even he doesn't have all the answers.

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Post ID: @2ztu+PUwkg1n

One. More. Lying. Corporate. Troll.

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Post ID: @2vgi+PUwkg1n

@1drw Well said about the Pebble thing. Pebble is very bias and very useless. The few times I have used it for help I get a vague response "we will get back to you" never get an answer about an issue I have. It hasnt happened once but a couple of times I used Pebble when I need help.

You cant speak your mind if you do you they tear you apart. I remember when my lead was still in my department she said a little comment and man the manager was chewing her apart. All for a serious comment its like whats the point of Pebble if you can't speak your mind and you don't get much help.

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Post ID: @2dje+PUwkg1n

How will Sears pay the BILLIONS of debt that is due in the next 365 days?

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Post ID: @2udb+PUwkg1n

Howard or Chris or Rob or Ed (OP) Let me begin by saying that I am aware of Ed's personal history and good for him making the money he has if that is what makes him feel valuable as a human being.

Regarding Sears, the problems are greater than phrases such as "the challenging retail environment." The problem has been allowing innovations slip through your fingers & being done better by other companies. My gofer, SYW, Alfie, online marketplace to name a few. Combined with squeezing every penny out of associates in a counterproductive manner while ignoring customer service in the pursuit of credit. It is the customer buying things that would have kept you in business but you didn't respect the customer. Just tried to keep the last dime for yourself when the customer tried to do business with you.

Furthermore, the empowerment of the SGM in my store with the collusion of the equally lazy and deceptive DM or Market Leader has led to a have and have not situation where the haves have great hours and avail themselves of no actual work. The have nots work like indentured servants because they have been with the company so long, they are scared to look elsewhere.

Advantage is taken of their desperation which is a common theme throughout the company. Taking advantage of desperation.

Your pebble should be a true resource for employees, not an additional corporate mouthpiece. Morale? If you had allowed associates to communicate freely on pebble, you would have known. You actually did know which is why you shut down all but effusive praise for SHC. You realize those people are just s---ing up, right?

You could have been a "good" company well loved by associates and customers alike but you made the decision to treat both wretchedly. Now you are paying for those shortsighted decisions.

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Post ID: @1drw+PUwkg1n

1uaz here. The Sears monitoring issue isn't like some team Eddie setup to watch this site. Many companies have contracts with marketing companies to crawl articles and forums to identify what is being said about them. That pretty much common industry practice. That said, the focus on this site specifically, regardless if by decree of Eddie or not, has people loyal to him taking action based on what is posted on here. Additionally, I have talked to people who have been told by managers not to go on this site, and they didn't mean just on work hours.

Eddie likes to spy on things, remember the fake names he used to use on pebble?

Also, he can't get thru public speaking without complaining that the media is wronging him, or someone correctly reporting actual conditions. If these things were lies, don't you think he would have sued by now? Please, I'm sure all of us have seen first hand the conditions of the stores, the barren parking lots, and wreck that is dotcom ... so obviously he doesn't like people talking about it.

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Post ID: @1oaq+PUwkg1n

Interesting...so talking about "Sears" monitoring the site. It is associates on the site, people, not "Sears." Associates from the stores and associates from HE. And I am sure some just plain sick people who just like to "stir the pot" for who knows what reason. There are good and bad store managers out there. There are good and bad store associates out there. There are good and bad HE associates out there. We are just like any other company that is made up of people. Would it be nice if Eddie was in the stores more? Yes, but he isn't, and it is what it is. Only he has his reasons...whatever they might be. It's not going to change, so why belabor it? He has a store organization reporting up to the VP's that are responsible for the stores. Talk to them. He has hired them to "be" in the stores in his place. He trusts them to do their jobs. As far as the Whirlpool thing, unless the management from Whirlpool is giving out the facts (which they have in news articles) why "guess" what is going on? They are still manufacturing some Kenmore products for us. That's that. It is what it is. Once again why belabor? Why emotion tied to something that can't be controlled? Business is business. No one dumped one or the other. It didn't work out according to the terms that were acceptable to each company for the branded products. It was a small % of the branded sales for Sears and obviously for Whirlpool so that's that. It's the news media that goes on and on as that is their job to go on and on as that is how they are paid.

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Post ID: @1uis+PUwkg1n

Hm. Eddie is with us? I didn't know he was working in the sh--ty stores with the sh--ty conditions with us...

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Post ID: @1dmp+PUwkg1n

Hi Howard! Maybe you should listen to the so called complaints on here & consider them carefully. People are overworked & under paid.

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Post ID: @1wrh+PUwkg1n

The old SM at roseville busted his a@@.i heard they have him another store.

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Post ID: @1wkz+PUwkg1n

To be fair my old manager was a very good manager. I'd always see her out I. The floor folding clothes and ringing people up. We may not have always been on the same page, but I'd never say her salary was useless. Not all of the higher ups are useless in the same way. Some of them do nothing and I agree, they should be cut just like you'd want an MCA who does nothing to be cut. However, there are still some hard working people higher on the ladder.

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Post ID: @1xqx+PUwkg1n

I think this guy is speaking truth.

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Post ID: @1sce+PUwkg1n

ESL was not informed in advance that Sears Canada intended to seek protection under a [bankruptcy] filing, and was extremely unhappy with that decision.

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Post ID: @1ufe+PUwkg1n

First and foremost I work for Sears so I aint no stock owner, but I feel this is all BS once again trying to brain wash its workers and show them their is hope.

Why do I say this? Because I seen it go into S*@# and the way I said is how it is. This holiday season is one of the worst hours are cut through the bone. Their is no proper investing to its employees by giving them hours to prepare for Xmas. The managers all they do is complain and worse of all my store manager is the most useless one of all. I honestly don't know what he does, but I never seen him do anything to help the store other than open his big mouth and boss you around. Hours are cut, yet he wont go out in the store to help ring in the registers he will just page an MCA to go and do it when he is just sitting his a-- down doing nothing.

Whirlpool obviously is pulling out because of whats going on. Its logical sense look at what happened in Sears Canada do you think that Whirlpool wants to keep working out with Sears if in the end they bankrupt?

If Eddie really cared for the company as the OP says than why doesnt he truly do major cuts first of all get rid of all the higher ups that all they do is talk and make big money $$$. Just as in retailer we have 1 SM and 3 ASM and our SM does nothing hes a big waste of payroll. With his payroll you could have a lot more done by giving it to employees, but guess what? They have to cut other positions that kept the company in a clean flow to keep the product out and organized (lead positions got cut yet they were full time and their were some good ones, but the store manager is still their wasting payroll).

I can keep going on and on, but as I said I am a worker in a store and I seen it get worse with hour cuts and no motivation to workers. Never getting a raise and working hard, but guess what you get no rewards. Managers not helping out in this bad times all they do is boss and expect you to do it all.

What a employee needs is some motivation doesn't have to be a big increase, but more than what minimum wage is rewarding its golden eggs. The good workers getting it better for their hard work. Get rid of the dead weight foremost. If I was in charge of my store I would get rid of the SM asap put a different ASM incharge and keep certain positions opened same has to happen in corporate keep getting rid of dead weight. I still think in the end of the day Lampert is here for himself and only himself.

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Post ID: @1wwu+PUwkg1n

I highly doubt sears "monitors" it however I'm sure there are plenty of people from all levels who come here

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Post ID: @1oey+PUwkg1n

So regardless of any other piece of info OP gave on this thread, the bit about them monitoring this site is 100% a lie.

2 things,

1) Obviously OP knows of this site since he is posting on it, and knows that people have said that Sears is monitoring it... either they monitor it or OP has looked at a LOT of post upon discovering this site.... and obviously if he has, others have too.

2) I have created posts before to see how quickly someone from Sears reacts... and so far it's typically less than 24 hours (which is fast for the Sears world)

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Post ID: @1uaz+PUwkg1n

I know of more than two dozen employees in Sears stores who check this site often but rarely post.

What we know 100% is that we see FAR less customers; our hiurs have been decreased and any commissions drying up. We can walk the aisles and see the difference from one year ago. We see empty shelves or shelves stocked full if Walmart grade merchandise from last year.

We even list employee duscount...replaced with additional shop your way pounts that often dont load. We are hounded constantly to aggressively go after warm bodies for credit apps, S2H, member feedback....all while inputting recaps and calling members at home to get them to buy.

Minimum wage for most and far less commission for consultative sales reps.

We ARE all seeking other employment. It is painfully apparent what is happening. Spend some time in any Sears store anywhere and you will see.

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Post ID: @1bio+PUwkg1n

this needs to go viral boys

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Post ID: @1gwj+PUwkg1n

Well written, this is an SVP or up. It might have been EL too.

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Post ID: @1qdg+PUwkg1n

Lampert has made several statements and the links for credit show liquidity.

Also they have setllied all the tool supplier issues so not really sure what else he can do. Other than on here I don’t see a lot of bad press and that’s just guys trying to short the stock. Look at how they came in here tonight and trying to bury this thread.

These guys nailed it.

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Post ID: @1qcu+PUwkg1n

If this is truly from Sears, I dont understand why the company won't come out officially to calm the nerves of their suppliers, employees and others who are at stake. More official communication from SHC and from ESL would be helpful.

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Post ID: @ihl+PUwkg1n

And the short sellers just got home from work, settled in to the couch in moms basement, and started posting here like crazy in a desperate attempt to bury these threads.

Hope mom had dinner ready upstairs soon boys.

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Post ID: @tvi+PUwkg1n

"You guys realize that there is no more than 200 people on this site. It's a waste of time to fight this group. FOcus on all other employees which are much more likely to buy into a positive outlook.

Many here have been laid off already - they will always be bitter.

At the same time, there was so much pain and injustice that got exposed on layoff.com - who ever wrote this they need to look into this - if you are sincere and want to help the worker, look into this - we are silent and nobody hears us, here on layoffs.com we can express ourselves and at least we have someone to listen."

Not OP, I worked at another company in HE in another industry, it was terrible - but you can say this about any company.....nobody can help/watch out for anybody because EVERYONE's job is on the line everywhere. there is always competition and people trying to step on you...throughout the company. This applies to every company not just sears.

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Post ID: @bft+PUwkg1n

Eddie was a skull and bone and was handed his first 25 million with no stings attached. What a joke

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Post ID: @yvi+PUwkg1n

PLLLLEASSSSE! Maybe you should go back to being silent. Sounds like Eddie's corporate cheerleader. I'm sure you are telling us this while you are busy looking for another job. I've heard this talk countless times from directors and VPs, none of whom are still here.

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Post ID: @qmq+PUwkg1n

You guys realize that there is no more than 200 people on this site. It's a waste of time to fight this group. FOcus on all other employees which are much more likely to buy into a positive outlook.

Many here have been laid off already - they will always be bitter.

At the same time, there was so much pain and injustice that got exposed on layoff.com - who ever wrote this they need to look into this - if you are sincere and want to help the worker, look into this - we are silent and nobody hears us, here on layoffs.com we can express ourselves and at least we have someone to listen.

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Post ID: @aoy+PUwkg1n

@PUwkg1n-whc What did you add to the discussion by posting this? Seriously? No one said “everything is ok”, he said it was hard but they were fighting. Explained what they were doing and so forth.

I doubt you ever worked for sears, golden parachutE? What, your pension? Better hope SHLD does survive, a large part of it is in SHLD stock.

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Post ID: @yfn+PUwkg1n

Same old lies and deception. This company is just like enron. The ceo says everything is great and the stock price continues to slide. Eventually the bubble is going to burst. You can't have years off sales losses, market share erosion, lack of customers and say everything is ok to your employees. Glad I got out on my golden parachute before it was too late.

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Post ID: @whc+PUwkg1n

A lot of information and thoughtful discussion so far. It’s nice to see some civility in a thread for a change.

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Post ID: @cmk+PUwkg1n

"bottlenecks in store" Which store is experiencing sales bottlenecks????!!!

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Post ID: @mft+PUwkg1n

@PUwkg1n-jvp

Read the post below your last. It will explain what really happened at Sears Canada.

SHLD is transforming not turning around. There’s a difference.

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Post ID: @kqv+PUwkg1n

"Yes everything's fine go back to your area's .... LMAO .."

Another short seller posting.

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Post ID: @jet+PUwkg1n

Yes everything's fine go back to your area's .... LMAO ..

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Post ID: @obo+PUwkg1n

@PUwkg1n-kzg

Not trying to scare people, just informing. Sears liquidity position is not strong by any metric. Bankruptcy doesn't mean liquidation, a proper Chapter 11 filing can reduce the debt burden on the company and allow for a lot of jobs to be preserved and the company to start growing again without these burdensome debts and interest payments. What happened with Sears Canada is that they sold all the valuable assets prior to filing so nothing was left to attract a going concern bid. I'm not an employee of Sears, but if I wear, I would want to know the facts so that I can make informed decisions for my family.

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Post ID: @jvp+PUwkg1n

Worth reading, from eddies ESL blog

https://eddielampert.wordpress.com/2017/10/22/esl-response-to-the-globe-and-mail-article/

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Post ID: @box+PUwkg1n

The original post is legitimate, I know it for a fact.

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Post ID: @jgm+PUwkg1n

@PUwkg1n-hwz You’re not being truthful.

The Sears Canada liquidation is only underway and it is impossible to say what if anything whirlpool “lost”. Or perhaps you have a link?

People keep harping that it’s only 3% of their global business but it forced them to adjust forward guidance down 10%.

Speak with facts. Stop trying to scare the people who work here. They have families. It’s not a get rich quick scheme to them.

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Post ID: @kzg+PUwkg1n

I appreciate the sentiment, but I think you analysis is off. Your liquidity position is not strong for the foreseeable future. Whirpool lost money when Sears Canada liquidated and the fact that Sears is only 3% of their business means they don't need Sears more than it needs them. I get you guys want to turn the company around, and there may still be time for that, but if you want to turn it around, you guys need to file for BK and restructure the business. The longer you wait, the more likely it is that you will be forced to liquidate like Sears Canada is doing.

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Post ID: @hwz+PUwkg1n

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