Thread regarding Humana Inc. layoffs

Poster 2 posts down you say "We have to be very careful how we treat people in life bc it does come back." But in the same post you knock SS and nurses. Come on now, this site is not for bashing each other, and if you truly believe in doing onto others...or karma or whatever it is you believe, then take a step back and show some kindness and respect. To generalize all SS or all nurses or any one role is wrong and unkind.

As an hcmss , I need to say, sometimes, there is little that can be done to help someone with different waitlist, income requirements, Medicare regulations, etc. I take offense that you say we're spoiled, walk a mile in my shoes, and see how we deal with the heartache and break of not being able to make what the member wants happen. Perhaps you need to relook at your definition of what help really means. Maybe the help that was able to be given is to be realistic to the task you wrote that isn't, and you gave the member false hope...like the PHC who told the member the hcmss could get them a car....realistically, the issue was transportation, and resources were provided....what you wanted? What the member wanted? No, but reality in a horrible world with limited free services....we can't control the wait list at the area agency on aging, we can't do teir exceptions if you're in the deductible state, we can't create a PAP if there is none. We bust our butts to think out of the box to help. And, in that real world, do you get Humana is a business? Have you ever heard of any company doing layoffs to give such notice, or services? It is not Humanas role to get you a job, or support you while you look for one.....3-6 months notice? Career center? Perhaps this is why you feel no one helped your members- you are a bit unrealistic. Perhaps this is your first work experience, Humana, while frustrating, is way more generous than most companies with their two month notice and severance, most places just do 2 weeks and your pto....at some point, you need to help yourself- there are no free cars, and your vision for Humana just sums up why you think hcmss are spoiled....pot, meet kettle....PHC poster, it seems you are the spoiled one. Welcome to the real world

I came to read the comments because I myself maybe effected. I've been a PHC with Humana since the beginning. I truly appreciate my job with Humana however my job has no longer become for filling when I cannot assist my member. I depend on our CHE's far more than I rely on our SS. I personally feel from multiple experiences that many of our SS and nurses have been spoiled and haven't been much help for me or my members I hate to say that but it's true most of our nurses from my experience have come across arrogant bc their title and do the bare minimum to assist. It will be very interesting how this folds out once the dust settles. I also understand the need for our layoffs however the layoffs have been done in very poor taste. Thank GOD I wasn't in the 1st layoff I may have had a heart attack bc it was so unexpected for me.. Our second layoff I suffered bad anxiety I can only I imagine how those effected felt. I'm mentally prepared now and ready for my new journey of life taking all that I've learned with me and pray that GOD opens amazing doors for me bc I surely worked my buns off and gave Humana well over 200% of my life . Last I will say I wish that higher ups would prepare anyone effected in the future groups at least 3 to 6 months ahead of time and providing a career center in many areas so that they can go to daily when not working. That will allow us to network , prepare for interviews and update resumes. That maybe asking a lot however I think that's a way to develop good karma for Humana. We have to be very careful how we treat people in life bc it does comeback. I thank them for my years of service . I wish you all the best !!!!!

I honestly have no idea what the cms requirements are for managing members with chronic conditions, which is what the PHC's do.

I honestly think this is about needing licensed people to talk to the members for compliance with the Medicare laws. I say this because the election happened and then the merger didn't, but only after the election.

Mike 👎🏼👎🏼

Personal opinion. I liked Gail! She was positive and cared about people ...

Mike Franke is here to run a business. He gets his orders from above. I'm not quite sure why all the blame always rests on him. I don't believe senior management is evil or selfish. They are doing what they were hired to do. Some don't do the best job and now it's time to clean up that mess and that's what is going on. When we don't have the enrollment we used to, it's hard to rationalize all the staff we have. Funny how we all enjoy the salaries afforded us in the corporate world but constantly bash greedy corporations. I would make less in a not for profit company. It's a trade off. You have to decide what you can live with.

Awww CHE, PHC here for the past two years. I appreciate you and others... titles don't make anyone better than the next. Especially when we all have the same chance of being unemployed.

To this poster ... "Someone took my last comment very personal and I'm sorry you did. It says more about you than me."... you could have just apologized for coming off as an a-- instead of saying that ... interesting...

I am a CHE and agree that comment felt like you were attacking the CHEs. Maybe you didn't say what you were trying to but I don't think it says anything wrong about the CHE who posted in response to you... anyway thanks for all the positive things from others being said about CHEs that's nice of all of you! I appreciate all the work others do as well! I agree we're all in this together. No need to attack CHEs, phcs, rns or any other role.

I think we can all agree Mike Franke is selfish and could care less about any of us. From stripping us of our 10 hour days to taking our breaks away (making us take 15-30-15) or basically anything except an hour (minus here or there).. they have been tearing us down for a longtime.

Just do it already... give us the names... what's the difference if they tell us a week or two sooner than the last group? Just give us a little longer heads up and give us 84 days Notice instead of 60 days ... maybe that has something to do with the layoff policy ... but anyway we're ready! Hope this is sooner than later! We have families to take care of, new babies, new homes, we need to know so we can plan and figure this out! Thanks! Goodluck to all!

I'm just ready to know one way or another. Though i appreciate the "heads up", this state of limbo is driving me nuts!!

Mikey got the job because if his daddy!

Remember they also lie so don't listen to all you here.

Humana is going to keep the cheapest salaries to get the most work done to prove their "worth" (Haha) so they can receive their bonus pay. Remember they created this area of completing so many surveys/call, etc. when they couldn't prove their worth in dollars. Pitiful & selfish & greedy.

Someone took my last comment very personal and I'm sorry you did. It says more about you than me. I know many of us are anxious and stressed at this time but at the end of the day we are all in it together, don't forget that. CHEs have been a wonderful part of HAH and have been always needed. Now my friend is a CHE and has a higher salary than myself and we both got our MS degrees together. My friend came on board 2 years after me and was offered the current market salary at that time compared to what I was offered and negotiated. CHEs are also very respected same as HCMss, sorry you don't feel that way, but as a PHC we used to have to rely on CHE very frequently.

I do ageee Mike Franke has changed a lot with HAH for the worse, ever since he came on board. He has an Engeneering degree- not sure why he got his current role bc it had nothing to do with health or health care. I also agree it all comes down to us finding out the next steps of who is staying and who is leaving. All I know is my coach is interviewing in mid August for nurses again while we wait to hear who will be laid off this round.

This is not the time to turn on one another. CHEs are being laid off just like all the other roles. We have lost MANY great CHEs and we are certainly not after your job. We are all doing the best we can to keep OUR jobs.

Humana needs to figure out ways to spend money not make it, hence all the "special" projects/programs...

Just so you know, the Wellness pilot will probably either go away or shrink down to just a few CHEs working it. Someone asked about it in our meeting last week and it sounded like it would not continue on the scale it is now. Not sure how many CHEs are currently doing it. From what I was told though, it has been a very successful pilot and has continued for a few years because it has been successful.

Maybe wizards at Humana could develop another pilot program that would start more calls to members with assessments to gauge just how nauseated members are with excessive calls. Then they could do follow up calls to make sure they are still really sick of all the calls. They could compile all of this data and analyze it to strategize their next call!!!

I also love the CHEs and can confirm they are in the Wellness Education pilot and doing calls that seem to overlap and do exactly what the PHCs and SSs are doing....sometimes at the same time!! I think there are so many pilots so they can figure out what works and makes money for them and what doesnt. Nothing we can do but do our best and take care of ourselves and look for back up options inthe event the odds are not forever in our favor.

It is nobody's fault that members are getting blasted with calls other than the higher ups who've promoted this harassment. It's not the Che's fault, not the PHC's, not the coaches...,

How many CHEs are being let go?

I'm a PHC and I appreciate you, CHE! That's just one person's perspective and I think many, many of us appreciate all you do for us!

I honesty think it's sh--ty to say CHEs are taking over when they are likely going to get rid of most of us... I get we help with different pilots and that adds one phone call but we are not taking mdats or any other work away from the PHC... I get you're anxious but screw that and blaming the CHE. Honestly our role has changed the most out of anyone. The PHC may have added work and rosters grew but CHEs were making calls to every member they sent mail to, then no calls at all, then some people do ROI calls, then some pilot CHEs, then snp CHEs sending special info out to the member. I mean come on ... we're literally the role that gets sh-- on... I feel bad for everyone but don't blame he CHEs for taking your work. The pilots barely take anything from anyone... it's a few questions and a few goals. Get over it. The rumor is they want clinical people by 2018... so no more phcs and no more CHEs is that is the case. So the only peraon you can put blame on or people are the ones who made humana at home what it was then mike f who came is and effed it up when Gail left. There are other big shots you can blame too but not the lowest paying role and the role with the least respect!!! 😡😡

It all comes down to we need to know who stays and who goes ASAP so we can move on for 3 months until the 4th qtr layoff

Below poster 2 posts down are you talking about the wellness education pilot? That's been around for some time now. Agreed, it does result in many extra calls between PHC calls and can backfire but I don't think the callers are CHEs.

We have no control in this. But Humana continues, and I am sure I will continue to Pilot and pioneer stupidity. After validating that they heard employees feelings and we're understanding members complaints of excessive calls they find more ways to have more calls. If they would look past numbers and look at people possibly they could realize that this out reach has pushed people away not brought them closer. Hopefully open enrollment will show them how dissatisfied people are with Humana. They are so ridiculously protective of their reputation. So protective, but they withhold information from employees that is vital to employees decision-making for their livelihood. Their continued duplicity in development of their strategies has been what has damaged their reputation.

What I meant with 'CHE are taking over our jobs' was and is exactly that. There has been a CHE pilot program for Live Healthy where CHEs call mbrs weekly on top of the every 3 month PHC call. Most mbrs do not like all the calling as most prefer a familiar voice like that of their assigned PHC. This new pilot has been in the works for some time and mbrs are working with CHEs on specific goals.

From what I heard only HCMSS and CHEs will remain in this program with RNs of course.

I hope everyone will be well regafdless of the changed to come. We have no control.

I don't think CHEs are taking over...

How are CHEs taking over your jobs in Live Healthy? I am confused by what they are taking over!

I agree with both of you. The calls do annoy many members. That's clear. It's just a business change, but of course this is a tough time when many of us are in limbo like this, not knowing how to plan.

I see it as just a change in their business plan. Their current business plan is very faulty and not effective. The calls from PACs are a nuisance to clients have Humana and are not seen as a benefit. It will be just the same with the nurses in the future. Generally nurses when talking over the phone to clients just encourage them to go to the doctor as a non-skilled person would as well. They focus too much money in this poor business model and two little into what consumers would actually want or find is a benefit. Possibly the best thing about the layoff would be finding employment with better benefits than what Humana offers employees and its members.

CHEs are being let go too. I get where you're coming from though. It's really difficult to come up with reasoning in our minds why this is being done beyond what Humana has told us. We cannot change it. I know this will be unhelpful, but try to bear in mind that not all of us are being let go. All we can do is remember how hard we have worked, and if that doesn't matter, then it's completely not our fault, and there is nothing we could have done differently. I'm so sorry we are all having to go thru this. :( We are here for each other tho. Again, I know that isn't really helpful - but it is, and will be always true. Forgive the cheese there. ;) It is sincere tho.