It is so wrong to threaten a long time cashiers full time position to part time based on not getting enough people to sign up for credit
Does this happen throughout the company?
Is this promoted by HE
Ir is this just store manager policy
Thanks for any insight
This just recently happened to a friend of mi e that has been with company probably 18 years
I would think SHC could do basic math. Lets say you have 1000 stores and you want 5 credit apps per day per store. That is 5000 credit apps per day for the company. Multiply that by 360 days per year you are now at 1.8 million apps per year. Divide that 1.8 million by the 1000 stores leaves you with 1,800 apps per store,per year. Which means you need 1800 new customers per year in your store just to meet this metric. Or to break it down even further 5 new customers in your store each day who have never been asked, or already have a credit card.
How many of you have, on average, 5 new customers in your store? An impossible task when the company does nothing to make the store a place where anyone would want to shop.
This is standard procedure and has been going on for years in many stores. I have been with the company 14 years and at one time was actually a full time CAC Lead. I was told to not only schedule the "underperforming" full time cashiers part time but to schedule them to close on a Saturday night closing shift for 3 to 4 hours. We are dead on Saturday night and there is no way to get credit apps. If this didn't get them to quit they were demoted to a part time MCA and scheduled again on the Saturday night closing shift. I was told by other CAC Leads they were told to do the same thing. I myself complained and was demoted to a full time MCA.
Shady happens on the ground. The market leaders in those annoying time consuming conference calls are wise enough not to go on record advertising illegal practices. They would probably deny that they knew anything of the sort but of course they know. At least with certain stores.
This is just managers fighting to keep their jobs. Every conference call lately is about credit. We're not getting as many apps these days, because of lower foot traffic. Credit apps are a huge win for Sears, and right now we're sorely losing at it. The market teams that run the conference calls seem to think it's just because of a lack of effort on the store's part. We're being told to get out credit numbers up constantly. But never on any of these calls have I heard them asking us to do anything shady. Never. It's the stores who's credit numbers are still good that are making them think the rest of us just aren't trying. Not true. I encourage my associates to ask for credit because it's my job. And it's their job. But I won't do anything shady. If they want to fire me, that's fine.
I meant to say that our store is not in a sanctuary city. I'm not looking to deport people but I'm almost certain that undocumented people aren't supposed to get credit cards because they don't have a social security number.
Original Poster, I wonder if you work at my store? I'm in the northeast and this situation is happening at my store. Exactly.
My question is, can you be threatened with termination at any company for not agreeing to participating in illegal activities? Demoted, put on a plan, whatever. The credit solicitation crosses the line into illegal when you are pushed to take expired ids, no ids and accepting apps from people who don't have a social security number. That sounds like Patriot Act violations. We have many immigrant shoppers at my store and to be blunt, not all of them are citizens or even here legally. We have sanctuary cities around us but the store where we're located in one of them.
I never understood why when they merged the mcas with cashiers why ALL aren't rotating tasks such as cashiers pushing freight! Guess the most important task is to push credit!
Well the former CACs at our store do nothing but stand at the registers anyway while the former MCAs do that plus all the other things. So, if they want to fire me for not getting credit they will be only be screwing themselves over because no one else is going to do it. So they will be stuck doing everything plus "managing".
You are right we have 15 registers and they use 2 with Long lines .and the credit card fraudulent Saga goes on.
I work for Macy's and no different than anyone else push credit all the time.
It is pretty amazing they manage to retain any cashier talent whatsoever when you consider other retailers 1) Pay better 2) Do not have such onerous and unreasonable expectations
Standard procedure at Sears for quite some time. I have seen several senior cashiers removed because of credit performance.
Not normal ... but normal to get a PIP done on the person not getting enough apps so they can be fired.... yes it is going on now I am an ASM and have been instructed to do the same things ... the store managers are under HEAVY pressure to get the metrics up or their jobs are on the line ... enough pressure they are bending the rules to get them , it is sickening and unethical most of the time , i have gone as far as contacting 88 sears , but couldn't get thru was on hold for 30 min , tried to even leave a message it just rang and rang ... bottom line the company dont give a crap they just need to get the metrics up
It's a company rule. Those that perform get the hours. The people who don't make their numbers get less hours. Problem is, no one wants a failed business credit card. And the registers freezing and taking hours for a checkout process makes it even less enticing. It would be great if they fixed the normal issues first before adding more and more to the equation. That's why they are going under though.