I've been through a layoff and Know that my coach was given options and asked to make a list for layoff
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Can I ask where you found another Wah job?? Unsure which ones to trust...
I was laid off in February. ..my entire team was laid iff! So in SOME cases does not matter if u don't use Humana insurance, never take days off, have high productivity....u will still be laid off!! It certainly didn't matter for most HCCS at that time as a few of us were high performers and got laid off anyway. Same thing happened to other teams. And sadly, very few people got other positions at Humana. They just do not make much of an effort I even offered to take a pay cut..what they do us give u a 1st interview and u never hear back again. This also happened to several other people I know also. I was lucky I ended up with another WAH job somewhere else.
This is ridiculous. The reason for these cuts are economic or changing business need. This is not about one person being more productive or better than another. They are making cuts and they have a number. Everyone who seems to getting the blame for this is also on a list. It's either this way or one of the other methods they use like 'last in first out'.... Or just a lotto.
We can sit here and guess how cuts are selected but none of us truly know. Humana will keep it all a secret to protect themselves. I asked my coach directly how we are chosen and was told we are not allowed to know. It's all pretty shady. Nor are we allowed to know how many are cut.
We all have to just wait and see. Thursday will be here soon enough and we will all know our fate. More than likely 2/3rds of each PHC and CHE team will be let go. I sat through my son's college matriculation service this morning and the college President instructed the kids to look to their right and look to their left because at the end of freshman year only 1-2 of the 3 will return the next year. I feel like that is us!
The thing about skipping lunches/breaks and working before or after approved work hours is no longer tolerated for the PHC role because it violates labor laws for hourly employees. Some coaches were raked over the coals for not catching that happening before so they are monitoring it very closely now. It is more fair to all now because those who logged on to their computers early got their prep work done before officially logging on to the phone and therefore got a head start on making calls compared to others. Now, all PHCs have the same official start and stop time, so the productivity comparison is more accurate.
Pay hasnt been a factor because field care managers that transfered from ltih in 2015 kept their salary which is top if what phcs make, and many of us are still here.... It may be a factor this time.
So does it make a difference that I don't accept any Humana health benefits? (My spouse's company has better plans, lower deductibles). So I cost the company less?
Interesting. Yeah, I really wonder if metrics are looked at at all. My call time was pretty awful last two rounds and my colleague, who skips lunches and works late to jack up call time, was the one layed off. I never work over, skip lunches, etc... I don't like to keep members in the phone just to rack up minutes.
I don't believe it's based primarily on metrics. The 2 highest performers on my team were let go in the last layoff. Yes your attitude is important. The 2 let go last time were also the ones who spoke up the most. Not necessarily complaining, but always had a lot to say in meetings. Always questioning instead of going with the flow. They were very respectful, but not always on board.
I'm sure they factor your pay probably as the #1 factor, but maybe not the way you imagine. How much do you cost the company and what is the ratio of how much you generate. In other words, cost/benefit analysis and metrics are a big part of that if not all of that. Yes, other factors are important too, like education. Attitude? Doubtful unless you are rubbing members the wrong way or being an intolerable queen bee. That's something coaches say as essentially a control measure, like they used to dangle the promotion carrot. But You better believe this is a business and as such money gets a big part of the say.
Coaches are one step above the care manager. They don't have that kind of power or ability.
My coach was layed off and I dont think he had any idea about the layoffs.....
My coach seemed genuinely surprise and upset that the "no more layoffs for 2017" promise was broken, so if they asked coaches for feedback they must have done it without explaining why.
They give input but the final decision in NOT the coach's. This is fact. A lot factors into the final decision...metrics, job knowledge, education, what you offer your team, your attitude etc. Coaches don't know how many of us will be laid off. HR will make the final decisions. Coaches probably have a good idea who is at the bottom and will definitely go, but beyond the first 25% is anyone's guess. As for the CHE group, that is the smallest group and have seen significant cuts already, leaving the best of the best. It will be much more difficult to cut that group by 60% or so because they are all top performers.