I came to read the comments because I myself maybe effected. I've been a PHC with Humana since the beginning. I truly appreciate my job with Humana however my job has no longer become for filling when I cannot assist my member. I depend on our CHE's far more than I rely on our SS. I personally feel from multiple experiences that many of our SS and nurses have been spoiled and haven't been much help for me or my members I hate to say that but it's true most of our nurses from my experience have come across arrogant bc their title and do the bare minimum to assist. It will be very interesting how this folds out once the dust settles. I also understand the need for our layoffs however the layoffs have been done in very poor taste. Thank GOD I wasn't in the 1st layoff I may have had a heart attack bc it was so unexpected for me.. Our second layoff I suffered bad anxiety I can only I imagine how those effected felt. I'm mentally prepared now and ready for my new journey of life taking all that I've learned with me and pray that GOD opens amazing doors for me bc I surely worked my buns off and gave Humana well over 200% of my life . Last I will say I wish that higher ups would prepare anyone effected in the future groups at least 3 to 6 months ahead of time and providing a career center in many areas so that they can go to daily when not working. That will allow us to network , prepare for interviews and update resumes. That maybe asking a lot however I think that's a way to develop good karma for Humana. We have to be very careful how we treat people in life bc it does comeback. I thank them for my years of service . I wish you all the best !!!!!
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The way the original post was worded, it seems like it was posted just to get a reaction - get everyone stirred up.
How can the HCM RNs and the HCMSS' not be offended by the original posters' comments? The majority of us bust our butts daily and weekly, not only to meet metrics but to try and find help/resources for our members. I will not name call. Also, I feel that you have a right to speak out about anxiety and your personal feelings. Not sure why you had to berate us while doing it. I, for one, depend on both the CHEs and the HCM SS' on a daily basis. Thanks for a forum where we can speak our minds!
I believe the care coach jobs are for those living in florida only
Care coach position posted on indeed, so it should be on the Humana website....bachelor degree and experience...no license needed, maybe that's a position created for the PHC and CHEs to transition to?
Auto correct error...other departments, not delay
To add to the debate, poster tufv, perhaps you missed the original posters comments about other delay being spoiled or not doing their jobs? How is that related to the layoffs? They can post how they feel, but others can't come to the defense of the good people they've worked with? And when someone posted EAP info, you feel that's not related to the layoff?
Yes, it's related to the layoffs, its information about accessing the EAP program for support during these times. Perhaps you misread the intent of the post
Is this information related to Humana layoffs? I really don't care what your opinion is about what someone else should do with their life. Please stick to information about the layoffs. They were just posting how they feel. There is no reason for you to tell them what to do. We are all adults and we are all well educated so let's stick to pertinent information.
OP, if. "Thank GOD I wasn't in the 1st layoff I may have had a heart attack bc it was so unexpected for me.. Our second layoff I suffered bad anxiety I can only I imagine how those effected felt.", it may be better for your health to not be in health care. Layoffs happen, and while you say you understand, if corporate news may have caused you a heart attack, you may want to look for a role that won't cause you such anxiety or hospital bills. You may also benefit from counseling, to help address those feelings that cause you such distress, there is counseling support offered for those impacted through the EAP. I hope your next role brings your more peace, and, healthcare, with its on going changes and regulations may not be the best fit for you, if it's going to perhaps cause you to have a heart attack.
I agree. Please just post information regarding the layoff. Don't give the trolls energy. Let's save that for finding another job
Please people don't take the bait. No reasonable person lumps everyone in a particular role into the same category. That's overgeneralizing and plain wrong. There are terrific people in every role, there are also people that struggle in every role. That is true for any industry.
Its not role base incompitency its individual, just like any company. None of us are any more entitled to a job than another role.... Truth is there are staff who arent really good at their jobs as telephonic support isnt for everyone.
I know many CMs who go above and beyond to assist their members, and a whole bunch of PHCs, like the hcmss poster said who don't help the member but dump unrealistic tasks, or things they can do themselves on hcmss....a PHC who can't connect a member to CS, and tasks an hcmss to do it, to save them the time and meet the tasking expectation??? That's member focused??? We can all cite a zillion examples of the crap. Let's focus on the good that is there and that we do together, not call each other spoiled, because, original poster, you don't know what someone else does to help or how they do it. And, I agree with the real world comment of the other poster. When you find that job that gives you 6 month notice, hand holding, and interview practice, maybe the issue is you and your job skills, that's not n you'd employer to address, but you....and, your local state employment agency even offers assistance with all those skills you're talking about for free, perhaps you can reach out to them for assistance, instead of assuming a system owes you.
OP, your message is going to be lost due to your dismissal of the contributions of SS and nurses.
I'm a PHC and I have had many hcmss and also nurses go above and beyond for my members. I've had CHE's contact me to make sure what they were sending was best for the member. I appreciate all of these people. Let's not tear each other apart here.
As an hcmss , I need to say, sometimes, there is little that can be done to help someone with different waitlist, income requirements, Medicare regulations, etc. I take offense that you say we're spoiled, walk a mile in my shoes, and see how we deal with the heartache and break of not being able to make what the member wants happen. Perhaps you need to relook at your definition of what help really means. Maybe the help that was able to be given is to be realistic to the task you wrote that isn't, and you gave the member false hope...like the PHC who told the member the hcmss could get them a car....realistically, the issue was transportation, and resources were provided....what you wanted? What the member wanted? No, but reality in a horrible world with limited free services....we can't control the wait list at the area agency on aging, we can't do teir exceptions if you're in the deductible state, we can't create a PAP if there is none. We bust our butts to think out of the box to help. And, in that real world, do you get Humana is a business? Have you ever heard of any company doing layoffs to give such notice, or services? It is not Humanas role to get you a job, or support you while you look for one.....3-6 months notice? Career center? Perhaps this is why you feel no one helped your members- you are a bit unrealistic. Perhaps this is your first work experience, Humana, while frustrating, is way more generous than most companies with their two month notice and severance, most places just do 2 weeks and your pto....at some point, you need to help yourself- there are no free cars, and your vision for Humana just sums up why you think hcmss are spoiled....pot, meet kettle....PHC poster, it seems you are the spoiled one. Welcome to the real world