I remember at at an all associates meeting several months ago, a question was raised about the increased levels of stress felt by staff. MF said that perhaps it is self-imposed.
Perhaps. Perhaps being told that your job is on the line if a certain number of people don't answer the phone (along with many other factors) should be taken in stride. Perhaps, if you skip a lunch because you are nervous about your mortgage after being threatened by your coach, it's all on you. Perhaps Humana leadership bears no responsibility for promoting this environment of fear and threats (not all managers, of course, but let's not pretend that these threats don't occur, just ask around).
Perhaps, your fear of losing your job, in the middle of a year during which you've seen so many let go, is all in your head. Perhaps your inability to relax and walk away from the phone - shrug it all off - is a personal flaw and in no way a rational response to the stress of job instability.
I suppose one could argue these things. One could argue that Humana leadership are simply innocent bystanders, here to support you while you self destruct, or simply a business with no responsibility to contribute to the quality of any employee's life.
I'm inclined to believe otherwise. I am inclined to have empathy for those who are having a tough time with their leader's ominous threats. I am inclined to believe that Humana leadership is very aware of the percentage of staff that are skipping breaks and lunches and working extra hours. I am inclined to believe that they just don't give a crap.
You can argue that they are a business and it's not their job to give a crap about the health and wellness of staff. You may be right. But let's not pretend we are thriving in a "culture of health." Let's not pretend they care about staff retention, or how that affects the members. If this is what we've come to accept in the corporate world, so be it, but let's not fault one another for the so-called "self-imposed" stress that results from it all.