Just received my letter including severance. 1 month cobra. Customers complain about the CSM hub, Sales complains about CSM hub, clients complain about CSM Hub. It's Oracles way to be cheap to try to provide value to clients but it's not working so what do they do, they hire more hub CSM's and layoff actual working employees by raising the ARR for hub to 500k, Field CSM is 501k to 1.5, Strategic is 1.5 and 1 dollar and above. Crazy they don't listen to clients only bottom line. Sad, just sad.
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Are those numbers quotas that customer success managers are supposed to meet? I didn't realize that was a sales position!
Godspeed!