I was told by a friend in management around Thanksgiving, that the planning for these layoffs had begun in the fall. Coaches were notified there would be middle management layoffs first (coaches were jockeying for position which is why you may have noticed them being very stressed in December), followed by CHEs and PHCs, then after CGX 2.0 launched HCMs would be whittled down to about 50-60% of that workforce, first through attrition (read squeezed out), next firings and lastly severance. Social workers will also be hit hard. These layoffs are to start mid-March thru April. I was also told management considers 12-13 contacts daily a reasonable goal and HCMs are frankly expected to work as long as it takes including weekends to meet that goal in order to keep their jobs. And as they are now considered salaried (forget the 40 hour week you were promised when hired), no overtime hours. Florida is a right to work state and provides very little protection for employees BTW. Staffing had been deliberately over hired to entice Aetna to make offer with HAH as the golden goose, and now that merger is blocked, Humana is cleaning house and restructuring HAH. Into what, only upper management knows, but expect more robotic calls (IVR etc.) and attempts to figure out how non nurse employees can educate members about medical issues at less cost that nurses' salaries. It's all about cutting losses and increasing profits folks.
Posted originally @LXqlEL4-oyw . Not sure any truth in this, but I thought it deserved a new thread at least.