All you have to do to save Sears is sell every oil change customer 4 tires, a brake job, a satellite radio subscription, an alignment, a diehard battery, and maintenance programs for all of the above. Do this consistently with 90% of the customers for a year and you will a receive a 2% raise, payable in SYWR points...
It's really sad that the misguided focus on "maintenance programs" continues right to the end. The company went off track decades ago when they started making maintenance agreements more important than total sales. Do they even provide basic training on the products themselves? I guess it doesn't matter much now, because the foolish strategies will soon result in bankruptcy.