Thread regarding AT&T Inc. layoffs

All of Tier 2 DSL technical support has been outsourced as of 2/26/2016. Both Richardson TX and San Ramon CA have been closed.

All of Tier 2 DSL technical support has been outsourced as of 2/26/2016. Both Richardson TX and San Ramon CA have been closed. If you have a legacy DSL lan/wan, good luck getting help from these outsourced centers. Here is a site that shows last years (NIC) National Internet Contract layoff that affected 93 tier 2 agnets or 204 total agents.

http://www.cwalocal4250.org/assets/article_resource/pdf/a_1450197059-9956_2.pdf

by A Previous Tier 2 agent from San Ramon.
| 922 views | | 2 replies (last September 22, 2016) | Reply
Post ID: @OP+JuQZTtF
Comment! It's anonymous!

2 replies (most recent on top)

I pulled a rep I used to talk to and he's no longer with the company. He was a T2 rep when I worked in the DSL T1 center. He was always very helpful. Very sad the company decided to do that. :(

by Anonymous
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Post ID: @1efc+JuQZTtF

Were there any SS7 (signalling system 7) Tech Support folks working in Richardson?

by Anonymous
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Post ID: @ifk+JuQZTtF

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