AP and store support are meeting with the supervisor of a "delta team" from India to train on the systems so his team can take over. He's in the building on 7 today. Won't be long until all of your store support questions are answered with an accent, and if you think it's hard getting paperwork taken care of now... just wait... AP has about 6 months.
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More details on the quad post?
Anybody see post on quad regarding AP, Carr, etc
Only Follett is going to lay off people and have a code name for it "delta team". Wow the hits just keep on coming.
Or just do a better job of coding and meeting commitments that you make to the business. We can't continue to wait for IT to deliver....we will be out of business soon.
IT has never hit a due date with a quality application for as long as I have been with Follett.
Realize quality ahead of aggressive scheduling to effect savings. True change control granting QA authority has potential to reverse the "GO GO, OH NO!" recent legacy of failure. Sad is the petulant little man's ego blocking the path.
I agree. If the results are bad, it doesn't matter where the resources are located. How is that ORPOS system coming along?
The point being if a US firm took on the work and had a 50% turnover rate with terrible results that would stink, too. India isn't the issue. Outsourcing is the issue. Specifically, outsourcing when the contract is granted by people who either don't understand the work, or don't care about the outcome is the issue.
Communication skills are important. Experience is important. And honestly I would rather lose a job to another American. I am tired of the visa abuse which is well recognized. Having pride in your country and putting your country first is not a bad thing.
Considering our 100% success rate (every project a failure) with offshore teams, it sounds like a slam dunk
Sorry chief, there's a little more to it than that. Outsourcing to India is like 50 1st dates. The turnover is extremely high which means there are continual training issues. I have had experience with this, and it would be a huge mistake with the state of our company as it is today. Outsourcing is successful in companies that are extremely efficient, obviously that's not what Follett is right now
India isn't the issue. An accent isn't an issue. There are plenty of american born citizens who have accents (Boston/New England, New York, the South). Let's not get hung up on race, nationality and ethnicity. Would it be better if they outsourced your job to someone in New Mexico or Arkansas. Folks there will work cheaper.
The real issue is accountability and quality. If the new support folk can't resolve problems, that's a problem. The accent is not a problem if you issue is resolved quickly. However management doesn't seem to care if issues are resolved. They want to pay $5 for a position that used to cost them $15. The outcome is secondary to the savings.
I hope not working with overseas personal is horrible, they are rude, arrogant & no accountability
Let's hope not. Lets hope that Follett does the right thing and does not put more Americans out of work. This will destroy morale and start the whole negative morale and postings on this site all over again. Learn from history leadership. Employees make the difference. Who is store support department?