you can't have departments with no people
8 replies (most recent on top)
...and probably not even considered a long term employee (11yr, you decide), as your quick to call it. I'm not even upper management in my store, just a lead!
I do however, have a long term store manager that started at HI sales level, maybe that's the difference in our store. I don't know. Maybe you shouldn't be so quick to label someone, like I said in my original post, "poor customer service."
I'm just tired of all the crying. Leave if your unhappy. I've know 65yr+ old women that have been with falling companies and get new jobs pretty fast. Whats your excuse?????
....do us a favor!
To the post who obviously is a HE (Hoffman Estates) shill,
Many of the people who continue to work for this company (if that's what you can call this disaster) have worked for many years with pride and commitment to making this company a success. Unfortunately, the management of this company does not feel the same. They have taken a once great company to work for, to be a part of, to have pride in working for and made it a laughing stock of retail.
Could they get other jobs? Of course, but some cannot. Many have invested their lives in this company and have no where else to go, either because of years invested or lack of other opportunities.
Yet, it is your attitude which make this company what it is today. And I quote: "If you dont like it, then leave. No one has a gun to your head. I promise your store WILL open if you're there or not! I bet you also give poor/mediocre customer service because of this negatively you carry with you."
Sounds like every manager or DM I have ever meet in this company.
That is exactly the attitude employees get from management and HE everyday. I know that many businesses say that the customer (i.e money) is the most important person in your business but any successful business know that it is the employees that are the most important thing in our business.
It is the employees that can make or break a business.
If your employees are not well taken care of, if they are not properly trained, if they don't care or think management cares, if they are not valued and only seen as a disposable, then you get what SHC has reaped (Look at all the complaints on SHC Facebook page, or any internet survey--Sears is the worse)
Most workers want to give great customer service but when management only gives a few hours a week to work and most of that time is spent in stocking shelves or doing everything but customer service it is a little difficult to do.
If the metrics of a company (SYW sign-ups, credit card sign-ups, lease sign-ups, emails, Smart plans etc) become more important than customer service and giving the customer what they want then your company is living on borrowed time.
Most of the people I work with are great people who really care about the customers and the business Many have families to support or pay their bills with this job. But when they are constantly put down, have their hours cut and are given no incentive to care or do a good job (let's be honest--no raises in eight years does not give any incentive, spending more time worrying about getting customers to sign up for some program than helping them get what they want) does not build customer loyalty.
It is exactly this attitude that is destroying this company. Not long for the end.
Yeah, because this company does so much to make employees feel appreciated and valued. Don't worry the stores won't be able to stay open much longer when all the employees walk out at one time (like I hear many store employees are planning). Hiring people with the promise of 20-30 hours a week and then when they start you give them 10 or less, paying $1-2 less than any other store in town doesn't get you the best employees, having managers call you at all hours of the day and night (even when you are on vacation) to tell you you have to come in or else to help unload trucks or move freight because another five people quit this week, having no toilet paper, paper towels or soap in the bathroom for months because supplies were not in the budget this quarter (we take them off the shelf) and just this week we were told that when our minimum wage goes up later this year those who have been with the company for years will not get a raise to keep us at the new level (or to put it another way-- those of us who may have been with the company for years will now make the same as a new hire). Great company, right
Original post:
We are lucky to have the long term employees that we have. They're sticking it out for reasons unknown to others, but to fulfill their own needs.
If you dont like it, then leave. No one has a gun to your head. I promise your store WILL open if you're there or not! I bet you also give poor/mediocre customer service because of this negatively you carry with you.
Leave, it's ok!
CFO is Robert Schriesheim^^. Such a coward
The CFO Johnson just quit abruptly citing "personal reason". AKA the company is about to fold and he wants to get out before he gets stuck at the help of a national liquidation of a once iconic retailer. He is still responsible though, if there are ever any government inquiries into this enormous train wreck of a company.
I liken our turnover to a chicken farm with a streak of bad luck. Out of 10 "eggs" (new hires), five to seven 'hatch" (make it past training) only for two to "survive" (stay employed) longer than three months. I can't imagaine the expense the company goes through to procure labor only to have to do it again because everyone that was hired gradually the company in a matter of months if not weeks.
I'm seeing a pattern with the reasons behind associates quitting. One of the reasons is the fact that the hours that they are getting makes the job not worth it. This is a problem mainly in softlines and MPU. Believe me, I'd gladly give them more hours because our store needs all the help that we can get, but the LRQs dictate otherwise.
My consultative sales associates really never see less than 20 hours a week but commissions have been cut so low it is hard to make money, especially when it is slow. I did pretty well as an appliance CSA on the draw back in college, but that was a long time ago. Now, even a $10k sale doesn't mean all that much when the commission barely makes up for the slow days. I've had CSAs quit because it was so slow that they would go hours between customers. They had decent hours in theory but were not getting paid to their potential and were bored out of their mind from standing around.
I don't blame them for wanting to leave Sears. There are other opportunities that offer better pay and stability with less stress. I am gone at the end of this month for a better opportunity myself.
And it is hard to hire people with no departments. No electronics, no food (we have it but with no milk, bread, fresh vegtables), no sporting goods (once again we have it but nothing anyone would want to buy). Only clothes (again no one wants to by the same fashions from the 90's) and a few appliances (people buy and then complain when they can't get them fixed or serviced) A complete disaster of a company with no leadership. Just people trying to cover their a** and retire or find another job.