http://www.philly.com/philly/business/labor_and_unions/20160422_Sending_call-center_work_overseas_is_a_key_issue_in_Verizon_strike.html
Verizon wants to consolidate call centers for operating efficiency and to route calls to centers that can best serve customers when they call, Young said.
"We are a 24-7 business. We have found that many of our employees don't want to work on holidays and Sundays" or overnight, he said. "They don't want to be mandated to work overtime."
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