Thread regarding Follett layoffs

The spend at a store is about 100k-1.5mil if not more. The ROI is to get back 1/2 in the first few months, and hope by the end of the year to start to make a profit. This doesn't go well for stores we want as a nameplate. This can take two or three years. Yeah, recently it's been negative for the first two years because of negotiations and poor decisions. Neebo was an opportunity but failed as we didn't see the short term gains expected but hopefully the long term will be there.

Follett has made a huge financial mistakes their book business by investing in books Follett thought were going to be used but their agents ended up purchasing a huge amount of...garbage. Students made out.

Not to mention IT has dumped tons of money into orpos and continue to do so. Including outsourcing which we all know from reading posts have caused issues from the start.

If I could find the post regarding the mishap in financial aid and gift cards, students again found a way to get around things and make money in their benefit

If anyone knows the business too, Follett pays money into a store in hopes to make a return on their investment. This ends up having Follett's ROI be a 7 year return instead of a 1-2 year return. This hits the bottom line

I have to strongly disagree. Our customers are more than just buying from us. We are also an account management company. This is what we have forgotten. You don't have students, faulty, staff and administration buying from you. Ask Neebo what happens when you try to force the same retail brand on an account. Some want it and some don't. They are also forgetting the best account manger they have is the store manager. However, they have pushed the store manger responsibilities to that of a big box department manager. The RM is now the account manger for all the locations. Big box mantality is not the answer and Big Box executives will not save this company. We need to think like and act like what we are. we are a business who manages accounts that just happen to sell textbooks and other merchandise for these accounts.

Books are books. Units are units. Follett's sales are crashing despite demand being solid. Point made

I don't think text books are In the scope of this article.

It's called proofreading and I failed to do it. E-books take a bite (not a bit, although the pun is good). E-books sales have capped, not coped. They think the university is their client, they don't thing the university is their client.

Apologies for the sloppy writing.