http://www.theatlantic.com/business/archive/2013/03/the-trader-joes-lesson-how-to-pay-a-living-wage-and-still-make-money-in-retail/274322/?utm_source=SFF
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I know RM DR in TN is the happiest regional manager in Follett. That's why his nickname is "Happy Boy"!!!!
Follett thinks all they have to do is send the customers an email claiming we have the happiest employees in the industry.