Every time I have to do a split tender house charge, I want to blow my brains out. Every time I have to price match I want to grab the customer and tell them to get the f--- out of the store. No, no, it's not their fault. It's the fault of the incompetent asses who program POS to make a customer's shopping experience as hassle-full as possible. We used to get them in and get them out. Now a sixty second transaction takes five times as long. It doesn't really matter though, we'll all be looking for new jobs soon enough when the company files for bankruptcy or begins the next major round of layoffs.
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Don't even get me started on Operations. What is their purpose? I can guarantee that any ideas, directives, emails, etc. coming from that department are not based on any actual experience "operating" anything, let alone a college bookstore.
Always easy to blame IT! Guess what? Operations determines how they want the programs to work. When they don't like the results they blame the program!
Wait until you see the includED/SAM program. One store in my region actually had to revert back to the school owned system. Priceless.
Layoffs hit departments with apparently no rhyme or reason. Talented employees were let go while those others remain contributing very little. No people managers were involved in any of the decisions of who stayed and who was shown the door.
Still have to keep the stores running, fill those soda orders and and try to hawk the overpriced books?
Job Security! The only 3 IT units did not have layoff this time are eCommance team, OPS team, and CourseTracks team. Now you know why?