Well said! If only someone would take notice things might take a turn for the better.
11 replies (most recent on top)
Turning College Bookstores into a standard Retail model....is like trying to put a square block in a round hole. Yes some philosphies may apply....However, unlike standard retail, we have more than just one customer profile to keep happy. We have to keep the students happy, the parents happy, the instructors happy, alumni happy and the administration happy. Each one of these profiles need to be treated differently. Which means the stores need the autonomy to operate as needed. It's not the Bookstores themselves that need to change...its the old bookstore industry models that need to change. The publisher/wholesale models, pricing models based on publisher pricing, buyback and etc...etc...etc. So....point is....trying to combine dieing retail and bookstore models....makes as much sense as wiping your butt with sandpaper.
I wouldn't say Neebo systems where light years ahead. Come on....they were still using green screen technology.
However, I have to admit, I miss having more control of the systems. Which Neebo was slowing moving away from anyway.
In terms of abysmal morale, Follett is the new Neebo.
"Course tracks stinks" - Neebo systems were light years ahead.
Many from the training and documentation teams have been let go over the past three years. Over taxed teams trying to do their best with limited resources. You can expect more of this. As positions are eliminated, busy employees are asked to do more and something has to drop......
I agree. Of course trying to do your best is how I was raised, but sometimes it is difficult to know what the correct procedures are if you are thrown in to a situation without knowing what is expected. It seems that these days mistakes can be the reason you are no longer employed even if your intentions are doing what you think is right. Keep on keeping on,
Follett doesnt believe in planning, training, or assisting its employees. Everyone is left to just figure it all out themselves as the tenured associates laugh and make jokes. Its sad.
My first store I was handed the keys and had to wing it. I relied on my determination and drive to be successful in life. Sure, I made plenty of mistakes along the way. And it was pretty stressful. But in the end I kept a positive attitude and was determined to make it work. Sink or swim. I choose to swim.
Like any job, it is what you make it. It's very simple. If you don't like it, make it better or go find another job.
Oops, forgot the extra t. Follett, just like they forgot to respond to many inquiries for help during rush, as we had no training whatsoever with all their systems. Course tracks stinks