We all see, live and are affected by what is happening. But what can we do besides run. Investing 14 years in a company and being 60 years old isn't a great time to be venturing out into the world looking for new employment no matter how qualified you are. BTW I am very qualified. The new district manager has come to town and dared all his GM's to be the store he makes an example of by not toeing the line with the stores allotted time restraints. The GM's have passed the buck and dared the employees not to be the one breaking 25 hours a week part time or 37 1/2 full time. Of course 45 for SM's. Then the command of keeping all the programs in place and at expected numbers or above or suffer the consequences. I was blatantly told by my new GM that I would lose my job before he would. What a wonderful work environment ;-( Hours cut, less employees or no employees on the floor for 4 hour gaps and the management / supervisors expected to fill the gaps and run the store. Do the words CUSTOMER COMPLAINTS mean anything ? Loads are taking 4 - 5 days to process. Store standards are falling way behind. Tech customers waiting 20 - 30 minutes for service because there is only one tech to do intakes, repairs, sell, do freight, planograms, and sign changes. Are we noticing a pattern yet. All we hear is no exceptions ! All must be completed or else your gone........ Really ? I haven't acquired my super powers yet. Have you ? Do the words HOSTILE WORK ENVIRONMENT mean anything to you.. That's how I feel. I really hope someone from Staples corporate who has a conscience is reading this forum. This is the NO BULLSHIT TRUTH of what is like in your stores.. We want to do our jobs and we want to be successful and be proud of what we do. You need to give us the time and resources to make happen. I was once visited early in my career by the President and founder of Staples. He introduced himself to me and after some small talk he asked me a question. What can Staples do for you ? I held out my hands and said " Give me some more of these " He said give me more sales and I will give you more hands. I replied NO SIR, You give me more hands and I will give you more sales........ The Classic Stand Off........ by, I Wrote This
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Staples is killing so many jobs across the country yet they make the public try to feel all warm and fuzzy on the co FB page. Staples is being ran by a bunch of corporate bastards who can care less about placing people to the unemployment lines.
Well said and all true. I am so tired of corp visiting stores and DM's telling stores in advance that everything needs to be perfect, do not leave until the store is 100% perfect and visit ready, etc, etc....yet we do not do this on a daily basis for the customers. This example proves they KNOW there is a double standard and there are huge cracks in the foundation. It is impossible to be "visit ready" and not go over payroll, yet we get threatened for going over payroll and for not being visit ready. There is simply not enough payroll to handle customer service as a priority and keep up standards and store conditions. They provide bare minimum payroll and then go crazy when a customer complains about having to wait for service.