Most of the time I can't understand what they are saying. The other times, they aren't listening to the problem(s) I am describing because they are too busy reading from a script and don't think. The rest of the time, I get a "I can't do anything about it because I don't have access, please call back from 8-5pm PST". What takes overseas support team hours and hours to understand your problem and give you the runaround takes maybe 15 minutes for some person in the U.S. customer support team can resolve, no questions asked. What is the point of having "24 hr customer support", if the only useful window in which anyone can do anything is during that 8-5pm PST time window when customer service is handled in the U.S.? And the nerve of some companies when I call between 8-5pm pst, the call first goes to a call center overseas. I'm like "excuse me, transfer me to a U.S. call center please." And when they ask why, I bluntly say "because chances are, you guys suck and won't be able to troubleshoot my problems anyway and will need to transfer me over to the U.S. call center anyway after I've wasted 1 hour talking to you, so let's just skip over the part about wasting 1 hour of my time and get me a level 2 or 3 support right now. Yes I've checked my computer is turned on, yes I checked I plugged in the freaking computer, yes I made sure my internet cable is plugged in, yes I even tried to reboot my computer, and yes I've made sure my monitor is turned on. That answers all of the questions you were going to ask me from your script over the next hour, so Level 2 or 3 support in the U.S. please"....So god damn annoying to the point that I dropped a cable company, a cell phone provider, a credit card company over the general terrible customer service.
8 replies (most recent on top)
@69978: Listen "BOB" we know you aren't really from Plano, TX, or wherever you claim to be--because YOUR accent is wrong! More to the point, when I tell you I have the BSOD, and your first question is: "Is your machine plugged in?" I know you have virtually no experience with the concept of "utilities"--e.g. electricity--let alone hardware or software. Best overseas call center was when I called the help center and spoke in French. I was immediately routed to a call center in Paris. It took 15 minutes for them to diagnose the problem and provide a downloadable patch. That, my dear, is service. By the way, some of us have been using computers for 40+ years, and speak 6 languages.
that's not overseas staff. its another company. problem with qc's overseas staff is that the turnover rate is too high.
I didn't realize non-whites are angry enough to watch fox news. The monkey script probably fixes 95% of problems. Why wouldn't you outsource that? Find a new topic to whine about, maybe one QC related
@Anonymous69946 and @Anonymous69978
LOL that you think I am white. I'm american, and was born here. But shit, come on, have you ever had to deal with an overseas call center before?
the world revolves around the US federal reserve and the US military-industrial complex. bombs away! oh, and silly little iGizmos and iWidgets. get used to it, at least for the next 20 years.
Just another angry, white loser who thinks they are the most ultimate life form ever made. Simply because they can't speak in your worthless accent does not make them inferior. And the world no longer revolves around USA. Get used to it pig!.
Yes, similar level of engineering support comes out of our overseas SW and QA teams, particularly the ones at QIPL
The script should start with "Are you an angry 40 something white male listening to Fox News?"