Thread regarding AT&T Inc. layoffs

AT&T Layoff in Springfield

Layoffs, layoffs, and layoffs! Last year, the word most of us were hearing was layoffs. This company laid off that many employees and that company laid off this many employees. The process went on and on, until the curse of layoffs finally reached my workplace, the AT&T Call Center in Springfield. Yes, I remember the day like yesterday.

It was July 22nd, 2014, and I was having an exceptionally good day at work. Since I have been a sales executive officer for more than 5 years, I even managed to score 4 sales in one day. However, the happiness didn't last for long and the manager called everyone out for a meeting. It was during this time that we were told that the company will be shutting down its Springfield call center.

This meant that AT&T planned to cut almost 188 jobs. I was extremely surprised and didn't know how to respond to the news. Additionally, since the call center was to be closed next month, I only had 12 days to find a new job. Otherwise, I would be left unemployed for a whole month. I was already late on my child’s tuition and being jobless meant my kid would have to drop out of school.

AT&T offered me to join its nearby call center in Rantoul. However, since the city is about 90 miles east of Springfield, I couldn't take the risk of leaving my family alone for so long. Not to mention, travel isn't exactly cheap anymore. I tried for days to secure a good job, but was unable to do so. The company provided me a severance package, but that didn't prove enough.

I went into a dark place, unable to get a job, keep my kid or wife happy. I didn't think a layoff could affect me so much, but it did. However, with my wife’s support, I managed to get back on my feet and joined another call center in Springfield. Additionally, I have also learnt how to prepare for layoffs by looking at early signs. So, I now know exactly what to do, if such a thing happens again.

by
| 531 views | | 3 replies (last April 27, 2015) | Reply
Post ID: @OP+ANVyXtA

3 replies (most recent on top)

There would be no layoffs if call center employees would come to work, and be friendly. Problem is these clowns get in unions and think they don't need to work any more. Cuz "the union" will protect them. Well, looks like the employers are thinning the herds so to speak and will ditch the poor call centers and hire more into the centers where people show up to work and work. Just sayin.

by
| | Reply
Post ID: @q55d+ANVyXtA

Sorry to hear that, I'm glad that you are now back on your feet, they are laying us off on May 16th, I will tell anyone never work for ATT because they do not care about you no matter how great your call center may be doing it does not matter to hem, They are so trying to do Digital 1st for customers they want them to go online and do things them selves now that's some of the reason I believe they are doing so many layoffs because they made us offer Self Service options, and the customers are going more online now. The metrics that ATT has is so crazy anyway like the WTR, FCR, NET REP you can not make a customer give ATT a 10 or you and so many people have lost jobs behind this.

by
| | Reply
Post ID: @o0YU+ANVyXtA

I hope there will be no layoffs in 2015

by
| | Reply
Post ID: @PoE+ANVyXtA

Post a reply

: