Announced in all hands this morning , 100+ impacted, big loss of experience and talents who would go to the competitions, beyond comprehension
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A fitting quote by John Ruskin illustrates the principle of market economy and consumer behavior:
"There is hardly anything in this world that someone cannot make a little worse and sell a little cheaper."
Ruskin points out that price is often linked to quality, and there will always be someone offering products or services at a lower price, but with lower quality. The quote warns against the misconception that the lowest price always represents the best value. If the cheaper offer turns out to be of inferior quality, additional costs may arise due to substandard quality, unprofessional execution, or the need for frequent repairs, as defects often only become visible later. Thus, what seems like a bargain can end up being more expensive in the long run. Ruskin advocates for appreciating quality and fair market prices rather than focusing solely on price.
Liz is a professional con artist and cannot be trusted. She managed in less than 6 months to disappoint all of us who were happy to give her a chance.
Who are the Two Rock Stars in the world of AI?
Clue: one math Major and one chemistry grad
Chuck n Liz had a plan AI AI O...Chuck n Liz had a plan AI AI O...Chuck n Liz had a plan AI AI O...
Note AI- Anonymous Indian
... and it saddens me that all of Cisco's tech support is being shifted to India - and for what - cheaper labor? I thought Customer Sat was supposed to be the company's #1 goal. I guess that's gone too.
It pi---s me off that most of Cisco's internal tech support is being shifted to India. Open a case any time during US business hours and it sits unassigned until the middle of the night. Something auto responds to all new cases saying it's being reviewed and someone will contact you if there are any questions. Then in the middle of the night, some person in India will contact you via Webex and say "Hi" followed by "Regarding INC12345678" and then wait til the end of their shift where they update the case to "Customer failed to respond, resolving case".
How is this good for the business to waste a day or more for a US individual contributor to have re-open the same case again and then try to respond in the middle of the night to people who can't or won't read the case notes?
TAC used to be the Cisco differentiator.
And the new ELT person that took over from MM has said how important the TAC is, and that it's a differentiator that allows Cisco to charge so much for support, yet they're destroying it. Given how much work we do on Linux systems, why are new TAC employees asking where good, free Linux basics online courses are? Can we not hire people who already have Linux 101 basics under their belts instead of waiting for them to even learn the prerequisites of the tools they need to use to do their jobs?
TAC used to be the Cisco differentiator. It’s now an embarrassment for no fault of its own. It has been starved of resources and decimated by the used car sales people at the top of Cisco.
It's all about the money. These spreadsheet-executives think that a new hire grade 4 can resolve the same complex systems as someone with years and years of experience. they only see the difference in costs, customer satisfaction is an empty word in current Cisco.
And when the new hires get trained and experienced they leave for another company which pays better. Happens in Krakow and other places as well.
But hey, the executives saved mony in their spreadsheet so can count on a bigger bonus.
Arghh - lots and lots knowledge that will be lost, when those skilled engineers will lose their jobs. What a pity -and a HUGE loss for EMEA partners.
Really sorry to hear it! I worked in the TAC at Corporate HQ in San Jose, CA back in the mid 90s. The people were smart, hard working and worked together as a team who cared for our customers. The company's morale was high at that time, with exponential growth and every single employee got stock options, even the mail room clerk, and the stock was splitting every six months. Those days are long gone and it saddens me that all of Cisco's tech support is being shifted to India - and for what - cheaper labor? I thought Customer Sat was supposed to be the company's #1 goal. I guess that's gone too.
Cisco becomes a tier 3 company from a top tier 1. Similar fate as Nortel and other telecom...
Who said it could not be worse that V2MOM?
103 will be fired from tac by June 2025, jobs will be moved to India (new TAC center opening in Pune with all grade 4 support engineers)