The rebranding process has been a failure. Same signs all over. Still shtty customer care. No new brand, no changes to make it better for customers or employees, and just an overall crock of sht. Time to have a higher up restructuring. Buh bye all you overpaid big wigs. Your days of managing over a spreadsheet are over.
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They are confused on what to do and it’s so simple. Hire American workers to take your calls. Allow technical support in the stores. Give people what they ask for in the nps’s and they will stop leaving.
But Leslie from Peloton said it would fix everything and H@ns believed her!