Only been with Verizon for 4 months now and the quota is high to make money. Only recent tip I got was to add a line and switch original line to a second number plan. It seems too tricky so idk. Anyone else have any other tips that most don’t really know about ?
10 replies (most recent on top)
I rarely come to this site but looked back at my comment and saw all the down votes. Why it this? I am just trying to help someone who posted a valid question. I'm sure most of you work for big red and know Leadership has always pushed upon us to talk to friends, neighbors, recitatives, etc. about coming on board for cellular service. Why then do you down vote my post that I reinforced works and helps bring in sales? I'm out here busting my butt which relates to sales, improved bonuses, etc. My motto is "whatever it takes" to close a sale. Please think before you down vote a positive approach to something!
My managers love to micromanage with quote inspections for every representative before giving the quote to the customer. I'm unsure why I have a job if I'm so untrusted to learn about my customer. Verizon sets that bar super high. Managers undermine everything the representatives do.
Discover and learn all you can. Also remember retention means less new lines for the company as well. The company can't have their cake, and eat it too; as badly as they want it. Remember to be realistic with yourself and your results. Know in your heart you are doing the best you can for the customer and speak to those results (credo). The constant push brings in a false sense of attainment, as the results and profits go higher. Which also makes management think there is more that can be done for their numbers and paychecks. Sadly sometimes the juice has already been squeezed. And sometimes they need to realize that as well. Don't ever down yourself for doing your best. Verizon management will do that for you.
do NOT switch the existing line to second number. We received email communication about how this is being watched by compliance several months back. This will get you a pip
Wow...that last answer is definitely leadership or HR. Too many likes on that stuff.
What I do is ask the client in front of me to call his/her relatives on speaker phone (if they are willing to). We both begin speaking with the family member. I explain who I am and said person is about to get a new smartphone. I then explain what I can do for them if they are not on Verizon Wireless yet. If I can get the customer to call a few family members I can generally talk them all into switching.
I learned from this from a friend who sells life insurance and does financial planning. He will not leave someone's house until they give him a few of said person's relative's numbers so he can help them as well. It works. I've seen him approach people in the grocery story and be sitting down with them the next day. That sale leads to contacting one of their family members and it works.
Don't accept no for an answer. Keep pushing and speak to everyone you encounter. Xmas season he does it a lot in malls. He will strike up a conversation with someone over say their hat (sports team). That leads to what he can do to help them.... and that is my approach to every sale. I try not to be idle for one second of the day. I'm constantly calling, texting, etc. to try and get a sale. I've contacted people on Craigslist, via responding to ads, which leads to meeting and selling them a phone, smart watch, hot spot, etc.
Keep pushing hard and you will succeed!
This happens in STL all the time.
Su-k off Hans! Maybe....
Be careful as they will put an employee on a PIP in a NY minute! Make sure you are not doing anything they can deem "not living up to the code of conduct." Feedback is to sell a tablet, smartwatch and hotspot to every customer that walks through the door.... even if they don't need one. If they have a pet, push them for a tablet for their bird, cat or dog. Make them realize when they are not home their pets need entertainment lol. Good luck.
TIP OF THE DAY...get out of sales!