The focus is on short-term quick wins - over sell to get the client & then the client funds the solution (that they’ve been told already exists).
And then technology teams struggle to deliver, because Fiserv is a bunch of acquisitions, that were never properly integrated with each other & if they do manage to deliver the solution, it takes months / years and it’s been so customized to the needs of one client that it becomes impossible to scale.
And when clients complain, the customer support organisation are left to deal with the problems.
I’ve seen once great companies acquired by Fiserv become a cog in the wheel and innovation stalls.
I’m not here to bash Frank, but I have strong opinions on this delivery model.
There is little appetite for investment in Products that are UX centric and that can scale globally.
In our modern digital marketplace, with AI accelerating at such a pace, and market disrupters everywhere, how long can this be sustained?!
I’ve worked on countless projects during my time at Fiserv, and it was the same pattern again and again.
And with that comes ALOT of waste…and unhappy clients. And when the numbers don’t add up, then teams get squeezed and layoffs happen.
I’m so sorry to all of you that have been unfairly dismissed at this unfortunate time. I have no more words.