I’d like to leave you with one final challenge: Stay hungry. Don’t be content or take the easy way forward. When someone tells you “that’s the way it’s done” or “everybody knows that …” an alarm should go off in your head. You may make mistakes by going against the herd, but you’ll also find new paths – winding up where you want to be rather than where someone else thinks you should be. And through it all, keep the customer central in your thinking and focus on the fundamentals of serving them day in and day out.
If you can do this, you’ll continue to transform our company while keeping it the undeniable leader of delivering the promise of the digital world – and hopefully having a great time doing it.
Thank you again for your hard work and commitment to making Verizon the best in the business. I’m excited to see what you’ll do next. Remember – there’s always a higher gear.