The help desk, the fixx line, the service channel, etc. When stores have issues they call these departments. When employees have issues they call HR, ethics line, Advice and counsel, etc. None of these things have anything to do with the DL or RD. Other than crabbing at employees over metrics, or fake store visits making heart symbols for the cameras, what value do these middle managers bring to the organization? I say that there’s your payroll savings right there. Eliminate these individuals and take some of those savings to beef up staffing and payroll for stores.
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Won’t prove you wrong but support this. Unless an employee does a service that benefits the customer directly and the customer is willing to pay for it, ax the employee. Certain exceptions exist for employees who need to be employed by law (lawyers for example).