Specialist here in ATL, does the quota seems a bit high for July? HISTORICALLY been slow over past 5 years
What are your quotas this month? Please state state you are in
11 replies (most recent on top)
It's unfortunate that this company shows no integrity in their commission requirements. The payout for a renewal is 5 times lower than a new line. They talk a " good game" about customer retention, but the "payout " for a renewal makes it un motivational for the rep. At this point, 2 reps (out of 9) are at 50% the rest are below with 1 rep only having 3 phone adds for the month. The store volume during the week in non existent and in the afternoons you'll have reps " cold calling " the other's staring at the fron door hoping a 5 line port walks in while most of the time it's a whining customer for a phone renewal . Yes the quota is too high in this saturated market. The powers that be have to looking for lower levels of staffing thru this new commission structure.
We definitely "cold call" everyday. It's busy work that produces very little. Most of the time the customers don't know why we're calling and some become belligerent. Also, in our zone we have to drive to a store miles away to make cold calls to businesses? It's ludicrous, we could make calls from our home stores,why travel. It just done to justify the dms job that he is proactive ( in stupidity) combined with trying to reinvent the wheel
Not sure what the last poster was getting at but we do make cold calls, daily.
Sales person at a retail store is actually an "order taker"! LOL
When you have to make cold calls and sell---then you are a salesperson.
You have customers walking looking to buy something.
Virginia (at the slowest volume store in the district)
54 new lines
30 upgrades
9,700 sales revenue
Up 20% from last month 😂
Post from TheLayoff.com
We, the reps, ARE VERIZON. WE make you the money that you see on your paycheck. Most every higher up, are paid pencil pushers who have forgotten how to sell. Seems they only push the spreadsheet numbers mentality, and don't have the reps back anymore. They would rather belittle and say 'you are replaceable'. Low key if you are not in a sales position I hope that your job is taken by all the great AI initiatives we have in play. You are out of touch with the current economy and the current orders of business. Put a tablet in your hand for a week and tell me you can do our job. I'd love to see you try and fall flat on your face, I'd get a giggle out of that. Get rid of half the pencil pushers and we would be a great company. Get rid of the out of touch leadership and things will get better very quickly. Get rid of the senior management trying to put their name as a badge of honor on their special project. Get rid of trying to re-invent the wheel with price rises and added 'benefit' of perks. We tried 'perks' before even coupled with the plan and it fell flat on its face. Quit re-inventing the wheel and try for some actual innovation. Otherwise keep failing as leadership. I look forward to your restructuring. I also look forward to people asking us what works and what doesn't since we are the ones that see it day in and day out. Just a new label on a brand that smells like cr-p right now. Nothing will change until leadership does.
lol retail reps complaining about how hard their job is.. you guys are a dime a dozen. Anyone with a pulse can give the company ROI on training. From the perspective of VSP why offer a payout when reps are transitory to begin with?
This is why they didn’t offer vsp to frontline sales reps that have been in the stores and have always performed. They could have offered it to reps that have been in retail and have no prospects to leave. Offer it to reps that have been in retail .say 10 years or more. There are quite a few that I know off. VZ would save in the long run.
1dvg+1tktqaZ6: You're absolutely correct, If a rep doesn't achieve 80%revenue to quota,
Per month, it's an automatic digital locker performance occurrence which doesn't go away for 3 mos,a 2nd month occurrence within that 3 mos ,it doesn't go away for 6 mos,so one more occurrence the rep is unemployed. So a rep with 2 occurrences is under undue pressure for 6 mos for the retail job at hand.They definitely want to get rid of people.The monthly revenue quota is arbitrary and doesn't make sense on store volume. During weekdays we are very slow and there is no justication for a quota being that high.The quota is primarily based on new phone lines the renewal part is undercut by the very low revenue you receive [I could right a book] Finally, we have one rep at our location with 2 occurrences (already)thus they have the prospect of losing there job within the next 6 mos,Is this a stable workplace? Vzw goes from one extreme ( behavioral performance) to revenue performance within 3 years.
way to high that's forsure. They really don't want stores making money and they also clearly want to pip some people out. There ain't enough sales to feed everyone because the door swings are down so bad YoY They know what they are doing.
32 New Lines
48 Ups
$250 ARD
here at the Frisco Texas Location by Stonebriar mall