By Emma Roth, a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more. Previously, she was a writer and editor at MUO.
Jun 21, 2024 at 6:51 PM EDT
AT&T can’t pull the plug on landline service for customers across California. In a ruling on Thursday, the California Public Utilities Commission (CPUC) rejected AT&T’s request to release it from its obligations as a Carrier of Last Resort (COLR), as reported earlier by Ars Technica and CBS News.
AT&T has had a COLR designation in California since 1996, which ensures everyone in the state has access to affordable and reliable telephone service. Some people in California — especially those who live in remote areas — have come to rely on their landline service, as it allows them to make emergency calls even when the power is out or cellular service isn’t available.
Earlier this year, AT&T asked CPUC to be released from its duties as a designated carrier, citing the wide availability of mobile service and VoIP. In its request, AT&T argues the “economic justification” for COLR no longer exists because alternative voice services with “reasonable rates” and “based on superior technologies” are available throughout the state. The company adds that it “bears substantial cost to maintain and operate” the copper landline network, while competitors don’t have to. AT&T says it would continue providing landline service in areas where there is no alternative available.
“AT&T failed to demonstrate the availability of replacement providers willing and able to serve as COLR.