Thread regarding Xerox Corp. layoffs

Entire Sales team is planning to leave same time

On Thursday and Friday last week, I spoke to every sales AE in my area. ~25. Limiting anymore details so that nobody is exposed prior to their exit. EVERY SINGLE one is applying to other jobs. About a quarter of them already have 2nd or 3rd interviews set. Best case scenario for Xerox in the area 4-5 are left by November. Virtually everyone waiting for outstanding bonuses and commissions as why they haven’t left yet. I only spoke to one rep outside of my area and they are applying everywhere too. When asked why it boiled down to these reasons.

  1. No bonuses and new comp plan is a pie in the sky that is not based in reality. How many NEw Customers are you getting that are profitable and don’t need rate reductions?
  2. HCL. If you need any explanation that you deserve to be here.
  3. Leadership is not respected, and nobody on the sales team wants to interact or trusts them. They are more than deceitful to AEs
  4. Service support is awful
  5. Competitive hardware advantage is gone.
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| 3651 views | | 32 replies (last August 21, 2024) | Reply
Post ID: @OP+1tWgMnsi

32 replies (most recent on top)

Rumor (and I say that upfront) is that they are forcing signatures on the comp plans or....

Time to decide....

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Post ID: @bvbc+1tWgMnsi

I left a few years ago, I make triple now, and everyone once in a while I get to still sell an MFP and it puts a smile on my face.

Goodluck everyone. I hope you all get out as did.

I'm thankful for the time. It hardened me and made me unbeatable when I left.

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Post ID: @anuy+1tWgMnsi

Yep, the Policies document is the issue.

The plan isn't great, but the Policies is written by a lawyer, with a Minor in Business, and a Concentration in Cost Control.

You can make up how stupidly contradictory the document is. The Mandate was supposed to raising Profits and Net New. But if get a client and blowout your goals (or make too much profit as a % of quota), then you make less!!!

So sell only Net New, let your other stuff die, and make sure your profit is Goldilocks only (not too little, not too much, but just a max you get paid out fully on).

Too much work to be watching over my back to have them take money away.

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Post ID: @5wwl+1tWgMnsi

The plan su-ks, but at least is clearly written and gives direction to efforts to earn what money that can be the balance of the year.

The "Compensation Policies" on the other hand, are a deal breaker. If they remove the link to this insipid document they will almost immediately get 75% of sale's signatures.

As long as that link is live in the document, I can't sign it.

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Post ID: @5tqd+1tWgMnsi

What are you waiting for? Either hang around for a potential payday on something you’re working on or start looking now .. it’s going to take 3-6 months … was there for 20 years (2 separate tours of duty) and it never improved … other than occasional mistake by compensation planning the $$ is confined to new deals and even then with the effort, sales cycle time and resources (of which I’m sure there are little to none) required to flip a larger account, you may end up making a lot less the longer the cycle… Xerox did one thing very well …it sought out new ways to pay sales people as little as possible. If only those efforts went into innovation or process improvement …

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Post ID: @5cjj+1tWgMnsi

Coming from the Large Enterprise Sales group, I agree with the OP's 5 reasons to leave. Leaving is seriously under consideration. Because of this situation, I might stay 18-24 months, but that is it.

  1. The new comp plan is terrible.
  2. HCL
  3. Leadership is questionable
  4. Supplies, Service, and especially Xerox infrastructure (systems and outsourcing) are bad
  5. The advantages of competitive hardware and MPS services are gone. We are an equipment dealership and can barely provide the same services our customers have known and expect. It is much harder to hide the lack of internal support from our customers.
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Post ID: @5hke+1tWgMnsi

The reductions early this year were based on last years disastrous revenue results. This year is significantly worse through Q2. My bags are packed!

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Post ID: @5fdp+1tWgMnsi

more layoffs are coming and seeing pressure to find ways to reduce commissions on earned sales. So much for new comp plans.

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Post ID: @5gtn+1tWgMnsi

Bye bye

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Post ID: @4zto+1tWgMnsi

what areas saw cuts? you say XBS sales but we didn't lose anyone

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Post ID: @4nss+1tWgMnsi

We didn't see any at our core...Slow roll, maybe?

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Post ID: @4npk+1tWgMnsi

Lots of cuts today in sales (xbs).
More of the same - those who stay continue to get more (opportunities , problems , angry customers and little support). The time to find what’s next is finally here.

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Post ID: @4ywa+1tWgMnsi

You wouldn't know it from any management speak, but there is a legacy XBS IT side with about $300M+ (US) in sales and some healthy Canadian numbers, too.

Basically, a VAR with HPE, HPI, Dell, Cisco, etc., Pro and Tech Services, and a decent Security Group. There are Solution Architects, Inside and Sales AE's.

The issue is that Xerox really doesn't know the business and the silly Policies doc someone else mentioned is focused on the copier sales experience, so 99.9% is irrelevant for this side of the business as that same poster noted.

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Post ID: @3rty+1tWgMnsi

They intend to reduce sales staff headcount next, its on table. Top performers will get to stay and inherit accounts of those let go. Good luck everyone!

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Post ID: @3ixm+1tWgMnsi

Yeah there is an IT side, Steve said so

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Post ID: @3bbn+1tWgMnsi

There is no IT side…

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Post ID: @3euh+1tWgMnsi

Is this for the IT side or the printer side?

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Post ID: @3irn+1tWgMnsi

P1ss on each other all you want, but bottom line, it's over

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Post ID: @3tyv+1tWgMnsi

LOL...The only "abundant sales support" in XBS is managers.

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Post ID: @3pxg+1tWgMnsi

Just wait to Q4, XBS Sales is next round under layoff microscope. Going to get rid of half existing staff, which will in turn get rid of all abundant sales support roles. We all know who the "sales support " individuals are they're hiding.

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Post ID: @3vgb+1tWgMnsi

Only leavers will be the ones stuck in the past who don’t realise print is dead and they can’t sell anything else. Good luck to you

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Post ID: @2cdx+1tWgMnsi

This company started off the year saying that 15% of the workforce and then dragged that out as it badly impacted sales.

Now this butchery of plan and common-sense to change stuff mid-year, just as the sales started to pick up again.

What possessed them to make a bad situation, even worse?

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Post ID: @2yof+1tWgMnsi

When you mess up the sales compensation, you’re asking for the company to go bankrupt.

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Post ID: @2wmz+1tWgMnsi

the amount of time that has been spent on the new ** MID YEAR comp plan that seems confusing even to those who are trying to explain it is mind boggling. We have lost so many people - they are on sales about SELLING MORE and getting new "logos" but we spend a few hours each week wondering about this new plan and how we have to check 3 different sites plus enter it into a spread sheet to figure out commission. Do you know how many sales calls we could have made with this waster of time. No one was getting rich with the old comp plan. Leave it in place mirror test it with a few select AE's and roll it out for Jan 1! THIS IS MADNESS!!!

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Post ID: @2vfp+1tWgMnsi

@2rsy+1tWgMnsi - Maybe that's your "internet thing," exaggeration.

However, other than the folks that never read their comp plans and simply sign them, this board reflects the overall sales mindset of this mid-year change.

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Post ID: @2kbh+1tWgMnsi

Of course not. Almost everybody on this site exaggerates. You guys should know better.

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Post ID: @2rsy+1tWgMnsi

Is this for real?

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Post ID: @2mbx+1tWgMnsi

I left recently moving to another leadership role and every single one of my team as well as 50-60 of my peers have asked for jobs. This strategy of staying profitable while revenue disappears is the end game. The doors are closing. Distributor model is weak and unsustainable. Incredibly weak leadership will not speak up. Many new lawsuits grabbing at whatever crumbs might be left (hint - none).

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Post ID: @1bbx+1tWgMnsi

The company has told anyone who will listen that it is in the dealership business. Give the business to dealers. Open up exclusive Xerox franchises. Have dealers and and franchisees take the risk and pay their tithes to the parent company. Xerox will still be profitable in the face of declining revenues while cutting as much direct staff to keep bare minimal support to keep the operation afloat. Maybe the bad incentive plan helps people make up their minds to leave and expedite the plan. Get skills, do the best you can, take your skills with you when the time is right for you

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Post ID: @1iek+1tWgMnsi

(E)XITS is in the same boat as the OP. The Policies document is an anti-sales document of over 50 pages that takes money back from the salesperson up to 13 months after the sale.

No peer IT company has this, and nobody is comfortable with the Policies, and the sales plan is totally dependent on quotas that can be adjusted at any time.

Too much uncertainty and dependency on outsourced services where factors beyond our control, months after we've done our work, can affect our family's.

Even if not immediate, this will push a large number of XITS AE's to depart at the first opportunity.

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Post ID: @tho+1tWgMnsi

Must be nice for sales but the older software developers can't do the same. The last time they looked for a job the language didn't matter much. We are far far far far away from that reality and have been for at least a decade no small thanks to Sanjay. In Webster, their skills are extremely out of date / non-transferable but even some of the delusional tards have stated they can be gainfully employed in a week. Good luck with that.

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Post ID: @gzd+1tWgMnsi

Bye

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Post ID: @ffl+1tWgMnsi

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