This email came from the Interim CTO this afternoon:
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“Teammates,
I wanted to reach out to you directly to share more details about our strategic engagements with Accenture and Cisco. We have received your feedback and know that you have questions. I will do my best to provide more clarity and hope you know how much we appreciate your dedication and hard work during this period. Be on the lookout for a scheduled call in the coming days to review the information below. Our goal is to continue to provide you with support and guidance throughout the remainder of this transition.
As we have mentioned in prior communications, Core Technology & Operations (CT&O) is moving to a new Product and Service Delivery operating model. To accelerate our progress, we have expanded our strategic engagements with Accenture and Cisco Systems to leverage their respective expertise, global resources, and scale. These multi-year plans ensure continuous improvements of CT&O platforms, processes, and Teammate and Client experiences.
As we look to the future each of you have an important role to play supporting this business function and the transformation of services. We appreciate your continued focus on the job at hand and assistance with transitioning work. While there will be a role for you following the service transition, we expect roles to change as we continue to evolve. Should a change in your role be necessary, it will be communicated to you in advance of any change. We will partner with you for your insights as we manage through the transformation of the roles needed to support the new target state organization.
One of the difficult aspects of this transition is that some of your Truist Teammates have been impacted. I understand that this may be a hard time for you and your peers, and I want to remind you about the importance of self-care during these times of transition. With that in mind, at the end of this email I have included tools and resources to support you.
Finally, I’d like to say thank you. We’re grateful for your perseverance and for the contributions you continue to make to our organization. We remain committed to doing what we can to make this transition as smooth as possible. We’re all in this together, and your well-being is a top priority.
I appreciate your patience and continued dedication as we transition.”