Last year it seems that all kinds of business support roles were highly targeted. Given that, does it seem they are much less affected this time? I mean, it's like we're operating on a shoestring with lack of support roles already. So far I've been hearing a lot of engineering has gotten hit.
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First of all, we need to start laying off people who post on Linkedin! If you have time to post on LinkedIn you don't have time to visit customers and fix complex issues, ie your not doing the work you were hired to do
It's insane to continually increase MCC/CSP/Sales roles without ensuring support is in a good position. Support is vital to customer experience, and yet every cut support gets hit quite a bit compared to others. As @and+1s49jDId implies, It makes no sense to cut teams who are actually working on customer issues, rather than the teams who go "hey can I get an update on ticket x", while not actually adding anything to the customer experience. If we want renewals, more money needs to be invested into support to ensure we keep talent.
But instead, we fire anyone with tenure each cut, and leave the support teams running with little experience, which in turn, leads to a pi-s poor customer experience.
I agree can we please start laying off the fluff positions. If another person from the MCC tells me to assign case 12345/2024 to a processor I'm gonna lose it. Why doesn't the MCC fix the issue, oh wait, they can't.
Continuing to layoff Product Support is the most delusional executive decision. Support is vital to the user experience and therefore the continued purchasing of our software.