Does anyone know which titles were impacted? Was it entire groups, or just individuals?
5 replies (most recent on top)
Ivan sat there bragging about his UK trip and added on how he's going to the Philippines for work, just rubbing in our faces that they're basically going to take over our role. Let's no forget to mention how they treated us like cr-p from taking public sector to adding be calls saying it was for only two weeks, then Mondays, then as needed for service level pressure and then just putting on the overflow calls without telling us for the past three weeks. Workload has almost tripled but no worries sups tell workers that we should be thankful. Then now we have to cross our fingers until April to find out about the layoffs. What a joke!
someone must be really messed up or something like that...
The impact seems pretty wide and they refused to give us a number.
Nothing says success like another round of layoffs, cutting people who DO THE WORK, then promoting a new C level & hiring another SVP for a huge salary to tell them what they did wrong:
https://www.fiercewireless.com/wireless/verizons-new-cx-leader-wants-quash-customer-pain-points
My daughter works for an international company working on integrating systems to cut delays accessing info and reduce customer interaction time. She got an award leading a project that cut over 1 minute from average call time & increased revenue per session. Ridiculous that Verizon can’t get out of their own way. I’d never recommend she go to Vz.
I believe it was the customer success team, but they are definitely doing more layoffs had a meeting today they kept telling us that there is going to be changes within roles and restructing is coming. Told us managers are going to let their reps know in April about the outcome of this and we should know the business cares risks and they are doing what's the right thing for business right now. They are just making us hold our breaths until April about what's happening in April for our department in BGCO. It's crazy