I’m in SNP. And I’m dying. If you are not clicking or typing for 3 min you are idle and this is not allowed. I’m human. I can’t help it. It’s becoming normalized too and I feel so stuck and like I’m in prison. Any time I walk away to use the bathroom or get water or let me dog out I feel guilty like I’m not working hard enough. When in reality, this is the most and hardest I’ve ever worked. In an office you don’t sit at your computer non stop for your entire shift! How is this okay? And the point of me posting this is to ask is this happening in all departments of Humana? Or just SNP? I want to get out and am looking for other positions to switch into. Please help, give advice, rant with me?!
24 replies (most recent on top)
Well if I get fired because I had to po-p and was idle, H needs to decide if that is more important than me doing a good job with the members. So awful to be treated that way as a mature professional who tries hard to do a great job. Are the upper leadership being subjected to this”WFM”? Why not??
Some HCMs take the hardest members, they are not just high, they are effective and BETTER than most. They just excel over the rest, they can also get through charting faster, so why should those HCM's suffer and endure more abuse from having more abusive members because they excel at their job, while others that are slow and can't handle difficult calls be treated equal. WFM makes the field equal, but it's not, SNP HCM's are not equal and shouldn't be treated as equal. Most businesses know this concept, but by the time H figures it out, all the high hitters will ran away and hitting it hard for H's competition.
Idle time is also measured by the codes you put in on your phone. Also, the system measures the sites you go to and visit, so being idle on one page counts and clicking will not help. WFM can go and see what you were doing at that time as well. It's records your activity on your screens as well, like literally a recording of your screen. Having devices will only make things worse for you. WFM are coming after the hard hitters, the ones that get exceptional ratings too. The ones that go above and beyond the call of duty. The best of the best or the worst. It doesn't matter who you are. WFM is looking at those that have the higher numbers and dollar signs on their checks, so those are the ones that need to be worried. Being good, great, or extraordinary doesn't matter in the end. It is all about the dollar signs, you're just another number.
@5ocl+1rNnZW0i That right there, is funny. You know the part about high producers... How did you put it? "They aren’t coming after high performers but if you’re a slacker - count on being told to do more.". Have you not been paying attention? Heard of any LAYOFFS recently? That's why you are viewing this site, to see if your job is next...
I really REALLY hope you're a manager. If not Humana has missed the boat not promoting someone who can su-k a-s as well as you do.
Silicone keyboard….silent typing, members can’t hear it….
A wireless mouse in your pocket does good for short trip to potty and kitchen and change laundry out it only goes so far but Can get few extra jiggles when you do have to step away. It reduces my idle significantly I still get all my work done too so it’s really just for metric improvement not to take a nap lol
Post ID: @5ocl+1rNnZW0i- Well aren’t you a ray of sunshine, NOT!! I’m sure you’re not an hourly employee being told to type on a Word document while you’re on the phone with a member for an hour. Got news for you, if I was a member and heard someone typing I would hang up.
Humana needs to find ways to increase productivity and this is one way of doing that. It’s not reasonable for you to think your employer doesn’t want to continuously improve. The example of you sharing the mouse on Amazon is evidence you need to be managed because if you’re doing the job, you don’t have to worry. They aren’t coming after high performers but if you’re a slacker - count on being told to do more. Everyone else needs to relax. Wouldn’t you be mad if you hired someone to do a job for you and found them cheating the system too? It’s not for everyone but you are home, you have great benefits and you’re not dealing with a hospital or drive time or scrubs anymore. Find your silver lining and move on or go get that new job already.
We are being monitored and punished for not clicking the mouse when there are no inbound calls which is the entire job for my team. No calls = no clicky = shut up
I have several family members/friends that work from home and none of them say that they are this monitored. I think it’s ironic because nurses are the #1 trusted profession for several years. I took early retirement and no longer have metric nightmares. I had a good experience here except for the past 3 years. I wish you all the best who are still working at Humana. Peace Out!
The downside of WFM is that companies only seem to employ the punitive aspects. They call it associate engagement but it's really just a big brother approach. Using WFM tools could be beneficial to everyone involved but they only want to pay for the parts that catch you out. Ultimately though the WFM platform has the capacity to fire you with just a cursory amount of oversight by HR. Associate Engagement for sure.
If you install ANY unapproved device on your PC Humana will FIRE you. This is a huge risk. There are ways to get around the Idle time but you will get caught out by Productive and non productive time which all shows up.
When I was in a department that used an app to monitor active work time, production staff was expected to not have more than like 25% idle time. They aren’t expecting a higher number than this for your area, are they? Meeting times and regular breaks will display at idle too. They can look at patterns.
This is in just about any department with WFM involved. It's also not localized to Humana. Other WAH companies have monitoring systems to make sure people are actually working at home.
Insulting!! Time to polish up the resume. You won H if you were trying to break us. Not an acceptable way to spend my days.
Just do the best you can is all anyone can respond to this. It is ludicrous but SNP is all about being ludicrous and chaotic. We put a ton of time and effort into reducing SNP associate attrition and increasing job satisfaction but then they implement this WFM which is guaranteed to increase attrition rates and decrease associate satisfaction. So as usual it makes no sense. However this directive for WFM will have come from high high above so the SNP leaders do not have a choice. Everyone hates it including the WFM people. My advice would be to take advantage of the free H education and get your six sigma certification. This is done in levels (yellow belt/lean, green belt, etc.) They do love nurses with that qualification. Otherwise hang in there just do your best and try not to stress yourself over it. This too shall pass. (16 yrs at H)
For the person mentioning a mouse jiggler. These do not work. The system looks for clicks and typing. I have a mouse mover/jiggler and know it will not work to get past WFM and idle time. Not to mention my manager has to audit me and the rest of the team monthly (if not more) and this includes watching our screens for a time frame.
You can find a mouse that jiggles every few minutes on amazon
Remember there is always trick of the trade
I’m sorry that you’re dealing with this. I’m in SNP and my experience is not the same as yours. Sounds like it depends on who your leader is.
How awful! Just moved to SNP and am scared to death! Already seems insanely chaotic and very employee morale ki-ling. Why micromanage this way? Very counterproductive
Absolutely ridiculous. It’s all about clicks, not meaningful work. I heard from a coworker that’s been around a long while that there is a device/program that can click your mouse or type for you, so if it gets bad, you may want to look into that. One thing the Verint software cannot measure is your thinking which I guess you’re not supposed to do.
Sounds ridiculous. And it's true... You're not a robot and sounds like is causing terrible morale. This is not going to make you more efficient. In fact it will make people search for ways to go around it, because it's making mouse clicks and characters typed the job, instead of a motivated engaged employee. But hey Humana had many failed processes and programs already. Why not add to it.
I don't have the answer, but the work environment you describe sounds terrible. My fear is that all of us office workers are about to live through a John Henry vs. the Steam Drill story in real life as we try to compete against AI.