I feel as if the employee experience has receded to new lows with the new form of micromanagement at stores. It's not enough to do the job and hit quota every month. They want to know everything you are doing irregardless of the situation. I feel as if they should be the ones held accountable for metrics missed at this point. Why even have a job if the manager has to babysit every transaction? Anyone else experiencing this? Morale at all time lows here due to poor management strategies. You can feel the tension and could cut it with a kn--e when you walk in most days.
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UPNY RD is an id--t. Same sh-t, different day. As a direct result of their actions, we now have a toxic, micromanagement based culture in the stores.
Not only are you all seeing micromanaging in the sales side, we see it in the NA side too. If anything happens with the network we have managers texting, making calls, setting up bridges and directing us all how to do our jobs. I often wonder, why don't these AD's just go out and do it themselves... All this is because it seems directors in NA are highly competitive and don't like seeing their names down near the bottom of the list. Here is a reality check, there will ALWAYS be someone below you on the list! Hence the name, LIST! There will always be rankings... hence the name rankings! OK.. let's say the best NA group has a rru repair time of 24 hours. The next on the list is 24.5 and so one. lets say the bottom NA director is at 30 hours... well... well... well that Director will go on and on how his/her area is at the bottom of the list and go on a mad hunt down why he/she is last... even though 30 hours is just fine! It's all crazy and these NA directors need to stop this competition as to how in besting on these list.... as it is not good for the people down stream that take the brunt of it.
The funny part about this whole situation is that they keep trying the same things over and over that never worked before. Then they act like they are reinventing the wheel.
wait until insurance goes up to $23 a line and they wonder why sales are down.
Targets are so damn high it's laughable.
Love being on calls every day being held “accountable” !! This place is too much !! What other metrics can be thrown at us??
Micro management is at an all time high. East coast B2B Book ending our days with morning calls, end of day calls and watching your every key stroke. VBG customers who want to disconnect 10 lines or more for any reason at all, now need our VP approval. These are our customers , we work for them, it's not the other way around. Big accounts and top performers are leaving for Magenta at a staggering rate. This isn't Sweden and this isn't working. Sinking ship... grab a life vest while you still can and GTFO!
I can't believe people working here haven't tried to unionize or just quit. Its not worth your sanity to work for this company. I left 2 years ago and couldn't be happier with that decision. Its time for employees to stand up for themselves or get out. Let them hire inexperienced sales reps and watch the metrics tank even more.
The northeast is brutal, I really hate it here as a manager. If an RM position opens up I wouldn't even apply, the pressure put on us as assistants is over bearing already can see the pressure an RM has. The little bump in pay is not worth my sanity and honestly I don’t care about having that on my resume.
You should see b2b in central Florida. You can’t even take a $hit without telling your manager where you are going
Terrible micromanagement here in South Florida. So terrible that almost every store in my district is in the hot seat as a result of the pressure our DM puts on the store managers. This creates a trickle down effect, and results in a plethora of shady sales tactics. A few of my peers have been falsifying addresses to close VHI, slamming VZHDP, and Perks. Our manager just tells us to credit the customers account long enough for it to fall outside of the chargeback period. Ever since we’ve gone back to individual commission integrity has gone out the window, and leadership is always willing to look the other way. Just two months ago a rep in my store finished with over 100% banner close rate. How the he-l is that even possible, and not raise a red flag. How could leadership be so naive, it doesn’t even make sense. Our director is asleep at the wheel and only comes to our stores for his instagram photo ops to make it look like he has boots on the ground. Yea right! In 3 more months he’ll probably take the summer off again to take leave while the DM’s run a muck.
We post and we are still here because we still care and are engaged in making positive change for our peers.
Yet you’re all still there.
Omg, it's terrible. Basically just sit on a laptop and run reports until you find something to complain about. There are so many metrics that there will always be something they can use to bully people.
Agree!! the micro managing is disgusting....I vote no confidence in our district manager, he has been spewing the same jargon for 5 years with no change. the only thing that he has done is getting the "buy out" of ALL his managers. Do you ever sit in front of the mirror and ask yourself why your 9 stores aren't performing? how come my district is always at the bottom? how come we do not have any consistency? Your answer is exactly what you preach, skill vs will...the skill is there but you have single handy drove all the "will" out of us.
It is unbearable!! The every other hour updates, the daily manager calls with the district manager constantly telling you what you are doing wrong , the text messages to the director explaining why you are doing things wrong, it is a constant bash of what is wrong!! What a way to boost morale!! We are done, we are spent, walking dead…we are all becoming a shell of what we used to be