Iain Morris of LightReading wrote on October 20th, “The future AT&T is conceivably a cohort of antenna-carrying robots, some AI that writes code and Stankey with his feet up on the table, providing the only whiff of humanity.”
4 replies (most recent on top)
The Stank and humanity is an oxymoron
Chatbots are going to reduce the need for customer service representatives. That said, with the natural attrition in those jobs, likely the impact will be that people leaving won't be backfilled.
Whiff? More like a silent but deadly fa-t in a crowded elevator.
Whiff