For months we've been told to make sure we have everything spot on for Rush...and every Rush we get massive outages in the system.
We're doing our bit, give us the proper tools for the job!🤬
FFS!!
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CFO booking it portends trouble ahead.
JRC divesting itself from a failed company?
Oh MY!
If I were the CFO, I think I would quit!😐
So it took almost a week to get SODA sorted at the busiest time of the year and as late as yesterday we were still getting told to raise a ticket.
Customers complaining about orders not being processed, digital codes not working, lines in stores because of staffing cuts.
WTH!!
Wake up?
The Ivory Tower is maybe 6 to 10 Executive VPs plus support staff away from successfully improving the ROI for the JRC investors!
Lower pay for new hires and clear out the dead wood in the stores.
We need motivated associates in the stores to make JRC investors successful!
GO TEAM!
What a nightmare! It's time to wake up and start putting the money back into the stores. Both in payroll and in systems. Really, how much money was spent on slack, when we already have teams? Do we really need all the VPs?
And the thanks we get is the looming threat that our jobs are on the line. One heck of a culture you created EK.
“Dear staff, to show our appreciation for all of your hard work and dealing with no ordering system in place during ordering season, we’d like to offer you a couple months off work (unpaid, of course)” 🙄
Apology and coupon to customers...what about staff? They owe us working software. Now with this coupon and the random 30% sale, stores sales are going down based on the pathetic computer infrastructure of this company. Hopefully customer poor satisfaction made it way to campus contacts and higher up the chain of command on each campus.
Give them Ramen noodles!!!
The Follett all failures!
Man, it gets old fighting the same old cr-ppy software.
So, what's the solution??
Offer a coupon for 20% off!!
20% off already overpriced merch as a way of apology!?! AYFK??
Hey, sorry we messed up your order but here's a coupon for ya.
Oh! And don't forget to keep giving excellent customer service!
Remember the GET cards?
We need GTFOH cards!!
- one doing the work of EIGHT!😆
Cut redundancy as in one doing the work of five going forward one doing the work of right?
JRC investors cheering in the background - hear it?
Two Executive VPs for Distribution and Implementation of Slack Licenses plus support staff for Ivory Tower please.
Cut redundancy in Field Staff to balance cost.
Y'know instead of spending all those $$$ on Slack licenses maybe it would be an idea to get the programs we use working properly.
Just an idea...
JRC is surely enjoying paying the lease on the Ivory Tower (better than Google)! Bad investment 😕
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Accounting Department
I'm still in higher education, position with the college/University!
What job did you end up getting?
Glad I left! Follett is a toxic place to work for and didn't realize to I left! Trust me, get out! Send our your resumes and look for something else. I can't believe I stay for all these years. I been stress free now since I left Follett. Love working my new career and I'm still in higher education, position with the college/University!
Makes me smile when I think about the folks at Jefferson River Capital are realizing they purchased a dying business. Hiring people for the Ivory Tower that talk a good game but can't find their bottoms with a mirror on a stick! Swell, and so's your old man!
Wonder if there are people at JRC referring to Follett as the Money Pit.
How much did they pay the geniuses at the Ivory Tower to fail?
Another ivory tower pseudo pet rally attempt! My store is markedly short on Spring adoptions and therefore Spring texts, but I do have a plethora of GM that makes the store look full. Perhaps we will have our QTC guesses reflect the logic of the Fall guesses and fall woefully short this time? How long does this mismanagement plan to burden those who have hung on to the hope?
At least we have diversity