Tell me again how much better it is outside of these Fiserv walls. I’m ready to work somewhere stable where the narrative is already created and lines up with client expectations. I am so sick of getting chewed out by clients and then also by internal management!!
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Well I heard it said out loud that AI is going to solve all the client issues and get tickets closed
I left because of forced RTO (before the 4 days of insanity per week) plus laughable small pay rise while inflation was double digit at that time. After land8ng my next job I realized that I was severly underpaid the fresh graduate with no experience were getting at minimum exact salary as me with few years of experience. In the end I got above 40% pay rise, almost 100% remote nice corporate bag plus some other stuff like corporate helping with paying my bills for electricity for home office. The only requirement is one day in office per month. It does not apply in summer.
The grass really is greener. I do have PTSD from my Fiserv experience. Sometimes I forget and try and badge out of the new building when I don’t have to.
The effects of the horrible culture at Fiserv really mess with you, you have no idea just how bad until you get out.
There's nowhere that's unicorns and rainbows, but sweet lord, FB and minions have made it part of the culture to actually destroy the workforce. The level of distrust and entitlement by senior-senior management is deplorable. Sure, we know how business works and all that, but the level of micro-management is suffocating and with downright hostile management decrees and non-sensical moves, it's just poisonous. Held out as long as I could in the mistaken hope I could help my team or outlast FB's nonsense, but it took a mental and physical toll that I regret allowing to impact myself and my family...and if me hanging on gave my team a false sense of hope. In a much better place now. Still craziness, still odd senior management, still client conflicts, but also surrounded by a great team, supportive management and sensible strategies by senior management. Transparency and dialog across management levels. The PTSD is real and took time to shake off, and get regularly pinged by friends and team members still at the ranch who want out--and doing what I can to assist. Ironically, and because financial services is the biggest small business on the planet, now in role with a large client of Fiserv...and I appreciate the work my contacts do daily as I know the environment they are in...I genuinely want to hug them on calls. Struck daily by how increasingly difficult it becomes to work with Fiserv week by week...always a new form, process or bottleneck. Most folks leaving probably can't escape the shadow of Fiserv due to its size, but the grass is greener, air is cleaner on this side of the fence for sure.
I left a little less than a year ago. While I really miss the people I used to work with, the culture at my new company is 180° difference. Executive leadership actually listens to employee feedback and makes changes. There is no big brother looking over your shoulder and threats of regular layoffs. The company measures success by the actual work completed not how many times you clicked your mouse in an hour (Fiserv Sapience.) The all hands meetings are actually informative and fun instead of watching the CEO on TV. The executive leadership is down to earth at my new place and they dont have little man's syndrome like FB. I'd definitely recommend looking for employment outside of Fiserv, especially if you're nowhere near retirement. It did take me almost a year to find this job but I was patient and thrilled it worked out.
The only thing First Data brought to Fiserv was Chaos and Layoffs!
So many of us original First Data thought we were going to be saved from the crazy that was First Data. Jeff was an eloquent speaker in the few town halls.
I think the light I saw at the end of the tunnel turned out to be a train.
Trying to hold on until I can reach the retirement goal post. Which is questionable.