How can we meet AIP goals when we don't get goals aligned until near the end of March? We don't even know what we are supposed to be working on til first quarter is over.
We need new management with the new CEO. We are not being managed effectively.
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It's worse than that. There are multiple competing priorities without understanding that each lever impacts the other. Siloing at its absolute worst.
STARS ratings are going to go way down since they cut resources to support member groups...helps in the short term but long term it will further reduce payouts from CMS to Humana. Anthem/Elevance lost $500M this year because of poor STARS.
Regions are getting ki-led by plans that offer filling at brick and mortor stores yet Humana insists on pushing its mail order pharmacy agenda.
Just a few examples of the siloing caused by this RIF reign of te---r and the negative impact that Humana will pay for years to come.
Jim needs to clean house of sr. leadership to regain stability and stop this cycle of RIFs. Too many leaders have been internally promoted despite lacking the qualifications or understanding necessary for their roles. What I have seen is a top-down "my way or the highway" approach. Leaders give very specific mandates without understanding their impact or allowing middle and lower management to properly adapt. This "throw it against the wall and see if it sticks" method is prevalent, coupled with a lack of follow-through to assess the effectiveness of decisions. Additionally, negative feedback from associates is often ignored. The annual associate survey showed this, but it too was ignored. I have seen in town hall meetings where leaders selectively cherry-pick the data to support poor narratives. Leaders have dismissed feedback from associates raising valid feedback, or ignored those questions all together. Ask us anything meetings appear scripted to control messaging which defeats the purpose. The culture at Humana is now endless stressful approvals, excessive explanations on most actions you take, constant emergency fire drills, and finger pointing politics. This shift in the organizational culture makes me very sad as it was not like this about 9 years ago when I entered the company.
It's like that at every big company. Good luck, at least we don't have a Brit CEO warning us of the horrors of socialized medicine.
Top execs that “missed the mark” should be terminated. This, my dear friends, is their job, and getting it right is meeting their goals. Not getting it right means they are “inconsistent “ and should be on the launchpad for termination with absolutely NO parachute.
So agree with the prior note about leaders totally missing projections that were not that complicated to anticipate. We’ve lost a lot of experienced seasoned people over the years including some good senior leaders because of reorgs, layoffs, or some who saw what was coming when our current cfo was appointed. There are several high leaders who look for data to reinforce their biases instead of using common sense or openness to other’s expertise …because they don’t have enough real experience. They get so far in the weeds it’s ridiculous and then they don’t see what’s really important. They torture everyone around them with endless data chasing busy work , reorg a million times, and have no real strategy
No worries AI will be replacing most of us in the next couple years. Not sure what we’re gonna do then
"True" capable managers here? HA! We need managers that KNOW the business, know how to properly forecast, & can REALLY treat people like they deserve to be treated & not like droids. If baffles me that so-call managers with "all about me" attitudes can skate by, but, it's not just here. It's everywhere. We are decades past where the working person doesn't get beat up, held to unreasonable standards, & is treated properly. What, did "we" the workers miss our marks, EPS and all that? It's not because of what the work workers did, it's because of poor forecasting, greed, & unreasonable expectations. THEY, (upper mgmt here & in other organizations), KNEW something like this would happen POST COVID. Anyone in their right mind would know this. Even me, as I forecasted my household budget, repairs, expenses, & what I could save KNEW a major shift was coming post COVID, so if the average consumer knows these things, it's a darned shame that "executive-level" professionals missed ALL of this. Aside from that, there are cycles in healthcare & insurance that occur every 8-10 years, without the impact of COVID or an uptick in the use of services provided & costs of those services to add to that, so this perfect storm so to speak should have been easily forecasted. Even a general consumer SAW this coming 24-30 months ago. This mess "here" will take all of 2024 to get out of & at least the first HALF of 2025 in my opinion to get straightened out, before the next hurdles appear, watch.