Uverse television has been experiencing a nationwide outage since last night. Company socials are blowing up, tech support call centers have a 5-8 hour wait, and there is no mention of an outage anywhere on official comms. The social media managers are asking all customers who report the issue on Twitter to send them a DM to avoid making any public responses. To make matters worse, it went out during prime viewing of NFL playoff games and the company is now closed for MLK day. It’s a well known fact that the company wants to rid itself of traditional television services - just as they do the classic telco side of the business - but this is a nationwide outage impacting nearly all customers.
It is also not a secret that the company has pre-arranged and planned outages of DSL service in the past to force customers to call in and move to a different platform. That is a fact. Could this be a planned outage of Uverse to force customers to migrate to a different platform? Deceptive and potentially illegal practices hidden from the general public as usual.
I shouldn’t have to be a conspiracy theorist. The fact that I am entertaining this idea speaks volumes about AT&T. Any other company would be scrambling to fix an issue of this magnitude and communicate with its customers. Here at AT&T, we choose to ignore it because we don’t give a fu-k about our customers anymore.
What happened with the company? It’s disgusting. Leaders are more concerned about a targeted and deliberate layoff disguised as an RTO effort than they are the customers who pay our salaries. No matter what part of the business we represent, we have all had family and friends make comments about how terrible AT&T is. How do we defend the company many of us have spent our lives building? We can’t anymore. It’s over - and the company must be exposed for its deceptive business practices and lies to both employees and customers. Enough is enough.
We can be silent no longer. The house of cards needs to fall. We are all better than this, and those who still stand behind the company need to be snapped out of their trance. No amount of loyalty or a-s kissing will spare you. Dallas or Atlanta - it doesn’t matter if you “live your designation”. Everyone knows that nothing they say can be trusted. NOTHING. It is all a lie and we ALL KNOW IT. Yet here we are.
We need to rise up and expose the leadership of this company for the frauds they are.