Wanted to do a simple online task to account. Have to reset password twice just to access then can’t even perform function wanted to do- simple data boost. Try to call 3 numbers and none have a human answering after hours. Used to be the best now the worst…….what is going on there?
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I called customer service the other day..got an American woman.. told the woman my issue.. she didn’t, listen at all and transferred me to sales without telling she was transferring me. The sales lady in India picked up and was super nice and apologized and said customer service had to help (which I already knew) she apologized for having to transfer me back and waited on the line with me until another nice Indian rep answered the phone. Who was really helpful. Sorry CS.. but this whole we need Americans do provide good customer service doesn’t seem to hold up.
Big meeting to tell us 70% to 80% calls we should be happy they work our holidays. True but we lose jobs and lower standards for our customers. What a joke
Calling in is a sh-t show whether your a customer or retail rep. I openly sympathize with the customer as they tell me there horror stories with our customer service. If a problem does get fixed it's usually a 3 hour solution with a huddle of oompa loompas and 5-6 transfers. Our leader is from the same country as the call centers so no change coming there. He is proud to support the local communities throughout India.
@2jsc+1pbZJl5p Lol, they didn’t say better in what context. They are better at deflecting and lying.
I started taking over their calls based in how bad their English is. If they sound like a cave man or if they keep saying actually after every question I ask then that call is being taken over.
Not even the most entitled and awful customer deserves being “helped” these spo reps.
Customer Service will Skkk and you will be happy. Global Citizen.
This is the customer service they said was better than us long timers with the company and showed us the door the fall of big red is epic
Trust us we know. We get to deal with the same thing, day in and day out. Sadly, there is no way for us to change back to the way it used to be due to the current leadership of the company.
Reduced hours and a majority of the calls handled by off shore 3rd party vendors. The company use to be customer focused from a service perspective but not so much. Only focus is retail and reducing internal frontline service jobs and operations. Lay offs appear to every 4-6 months it seems and it’s the us employees impacted when we made the company what it was. Its sad to see the company fall apart at the seams. I hope they come to realize the value of our internal staff sooner than later.
Oh but this new business model will be SOOO much better for the customer’s because the Spc reps do better on their stats than internal employees (sarcasm).