So what is going on with this and has or will the reorg and riffs affect? Anyone know?
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Who is still calling the IT Helpdesk? Everyone I know has given up. Whatever is broken, stays broken. Find a way to work around it, or don't work at all. It's not going to get better.
Whatever they are doing is not working. Initial contacts are with call center in India that speaks bad English and sounds like a call center in the background. It takes 10 minutes just to tell them who you are. When they can’t help you they send you to a Truist IT person in the US however all the goods ones have left. The one remaining have limited skills and terrible attitudes. A simple issue could take days to fix
It's the same stupid pattern every 5-10 years at this company....
Try save a buck by offshoring and outsourcing SunTrust/BBT/Truist IT
Watch all your high performers leave or be rendered ineffective
The business gets bogged down with tech debt
Competitors leave you behind, investors punish leadership
New leadership announces investment in technology
Hire a bunch of new people who have to start over
Saw this in 90s with Keane up in Philly area ... it is a loose loose for full time employees, and for experienced and proven tech savvy individuals. IBM despises benefits to workers, and strives to make compensation a one size fits all global price .... it is writing on wall that bumbling bill rogers hates sharing equitable compensation even more than the good old boy board of directors
They are coming onboard to teach tech to our tech teams.
Charlotte, N.C., July 12, 2023 – Truist Financial Corp (NYSE: TFC) and IBM (NYSE: IBM) today announced that the bank will join the IBM Quantum Accelerator program in addition to welcoming IBM to the bank’s Innovator in Residence program. This collaboration will serve to spur technology innovation in banking while exploring opportunities for the application of quantum computing in the banking industry.
Are you talking about AI?
Where did you hear about a Truist IBM collaboration? in the past, this is how other banks have essentially offloaded entire teams, you would essentially show up to work to get told that you work at IBM now but you are now contracted to work at Truist, so essentially you get a massive pay decrease and no benefits but you still have to do your exact same job, but you work for IBM who is awful to work for.
Where have you seen anything about a Truist/IBM collaboration?