You’d never think that the CEO of a Telecommunications giant (and Wannabe Tech Titan) would say that “successful teams succeed by building relationships in-person at water coolers and refrigerators” and that virtual, digital connections fail to captivate employee engagement. Was this wisdom drawn from the same font that the failed DTV and failed WarnerMedia emerged? Kids (you know, the non-indentured servants you wish to ascribe to your culture model) connect digitally every stinking day. When they meet a boy/girl and break up with a boy/girl, when they eat pizza or matcha tea, when someone is sick, or bored, or tired - they engage digitally. Digital connectivity is their oxygen!! It’s the stuff we sell here (maybe someone should tell him - how embarrassing). And guess what, while you’re still dunking on your mother in law for using an ATM, you might want to Google “How to remain relevant in a digital age.” We could outsource leadership, which AI has a pretty good library of your failures to learn from.
Me: Ask AT&T, how to we right the ship here at AT&T?
Ask AT&T: Just ask yourself what John Stankey would do, then do the exact opposite.