Thread regarding AT&T layoffs

Employment Verification for former employees

Has anyone requested employment verification successfully after separated from the company? The instruction from HR Access website: 'Employment verification for former employees (individuals no longer employed at any AT&T Company) is provided via "The Work Number”, an automated national employment verification service owned and operated by Equifax Workforce Solutions.

I tried to call the 800 number, but no live person was answering the call. I registered as a new user at their website trying to download 'instant Employment Data Report', but the system required a state while no state showed up on the drop down menu. It shows how little AT&T cared about their former employees by dumping this basic task to a 3rd party with basically no support.

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| 1011 views | | 10 replies (last October 15, 2023) | Reply
Post ID: @OP+1p3yUyx5

10 replies (most recent on top)

This has been the verification vendor for years now. I haven’t used it in about 15 years (for an apartment), but it worked okay back then. Sounds like they have cut back like all cheap companies.

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Post ID: @3ezx+1p3yUyx5

Does no one have a trusted manager that will just do that for them?

I know they’re not supposed to, but o have always done it for people.

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Post ID: @1rbq+1p3yUyx5

When you try to register for AT&T, it loops back to the Employee login site, which is crazy. If you have another employer you've worked for and can remember your personal info that matches, it will allow you to register. However, there's no real employment verification data there anyway. It's an Equifax report that shows the amount of pay each pay period and annually.

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Post ID: @sgd+1p3yUyx5

This might be for the best. A long tenure at T does not look good on a resume. You might be better off looking for entry level positions.

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Post ID: @oad+1p3yUyx5

If you are getting surplussed make sure you down load a couple months of pay stubs before leaving!

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Post ID: @zyx+1p3yUyx5

And before anyone thinks generative AI is going to save the day, it's actually going to make the problem ten times worse.

You'll essentially have to deal with a robot that randomly generates answers, and not all of them will trigger the "send user to human for help" routine. If you do convince the bot to let you talk to a real person, don't count on it working the next time.

That's why I think Legg is a mo--n. He's nosediving straight into this bullsh-t and will make our customer support infinitely worse.

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Post ID: @rgz+1p3yUyx5
I tried to call the 800 number, but no live person was answering the call.

Welcome to virtually every US company in existence. Everyone is gutting support as a cost cutting measure, and Equifax happens to be the worst among the credit bureaus.

If you think Equifax is bad, try dealing with UPS. Every option in their phone support leads to dead ends, and it'll hang up on you even if you tell it you want to talk to a person.

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Post ID: @ggn+1p3yUyx5

Equifax handles this for most large corporations. The report will show how an employee earned per year. Not much else..

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Post ID: @qye+1p3yUyx5

Small correction:

This company su-ks basically. No respect for former employees. All employees are just a number.

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Post ID: @dpb+1p3yUyx5

This company su-ks basically. No respect to former employees.

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Post ID: @yrb+1p3yUyx5

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