Went to a training meeting this last week and we were told that Verizon is going to be implementing a technology that will get rid of the accent for these outsource reps and make them sound American.
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The accent doesn't matter, the problem is these people have absolutely no idea how to do their job. I can explain something 10 times to someone and they just regurgitate whatever their script says, once you call them out for not knowing what is going on they either put you on endless hold or cold transfer you to someone else. Customers constantly coming in complaining about it also, and many are leaving because of it!
Most of the time it's not the accent that is an issue it's the ability to comprehend what the customer needs on the call. You can change how someone sounds but at the end of the day, if they aren't able to ascertain what the customer wants due to a cultural barrier the only thing that can fix that is US based call centers.
This isn't just a Verizon issue. Our democracy is failing and putting our economic system at risk by continuously outsourcing jobs, using robots/AI to take away jobs and allowing illegals in by the millions every month. It's not sustainable.
If this is true, I don't see how this would even be legal. It's deceptive business practice and and I would think it wouldn't be allowed by the FCC.
LMAO what a shitshow now lmao
Even if they changed the voice the majority of these Cats don't know what the he-l they're doing!!!!!
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Accent or not, it does not matter. A lot of instore reps can barely speak proper English or form two coherent sentences. Did store visits and I am wondering what kind of language the domestic reps are speaking .
The accent doesn’t matter. A lot of those reps can barely speak english. Idc how good your accent is if your syntax is so bad that you sound like a cave man than I know you’re a foreigner. If AI could fix that then they would just have robots take the call instead of overseas reps. Either way we all know vz doesn’t care, so neither do I. I started lying and promising cx the world just to get them off the phone just like the outsourced reps. As long as you follow the script aka service flow then it doesn’t matter. I also cold transfer any call they cold transfer transfer back to care to mess up their 3 day repeats if it is something that I cannot help with. Haven’t been given a talking to and my numbers are even better. Honestly, I would love for them to catch me, just so I can let them know exactly what I do and how much time and money I have cost vzw. Fingers crossed that I can finally be laid off in the next round of layoffs.
lol the accent doesnt matter
bye for now
Lol this was not in a training